Implementation Manager
CreatorIQ
full-time
Posted on:
Location Type: Hybrid
Location: Manila • Philippines
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Salary
💰 ₱1,000,000 - ₱1,500,000 per year
About the role
- Lead end-to-end onboarding and implementation for CreatorIQ customers, owning the process from assignment through successful handoff and delivering a white-glove customer experience.
- Configure the customer’s CreatorIQ platform based on their package.
- Serve as a trusted platform expert, delivering tailored trainings (based on their workflows, use cases, and success criteria) and guidance that enable customers to confidently adopt and scale their use of CreatorIQ.
- Partner cross-functionally with Sales and Customer Success to align on customer goals, manage expectations, and ensure a seamless implementation and long-term success.
- Apply CreatorIQ implementation methodology, best practices, and independent judgment to solve complex challenges, support continuous improvement, and contribute to platform and process enhancements with Product.
Requirements
- 4+ years of experience in enterprise software, digital, social, or SaaS implementation, onboarding, or account management roles.
- Strong project management, problem-solving, and organizational skills, with the ability to manage multiple priorities in fast-paced, ambiguous environments.
- Excellent verbal and written communication skills, including the ability to present, train, and explain complex concepts to both technical and non-technical audiences.
- Customer-first mindset with high emotional intelligence, strong listening skills, and a passion for solving client challenges and driving successful outcomes.
- Process-oriented and collaborative team player with a startup mentality, adaptability to change, and willingness to travel up to 25% annually.
Benefits
- People: work with talented, collaborative, and friendly people who love what they do.
- Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS implementationonboardingaccount managementproject managementproblem-solvingorganizational skillstrainingprocess improvementplatform configurationcustomer experience
Soft skills
communication skillsemotional intelligencelistening skillscollaborationadaptabilitycustomer-first mindsetproblem-solvingteam playerpresentation skillsability to manage multiple priorities