Customer Success Partner, Agency
CreatorIQ
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $90,000 - $98,000 per year
About the role
- Serve as the primary strategic partner for complex agency organizations, owning value realization across multiple brands, clients, regions, or lines of business.
- Advise agencies on scaling influencer programs across clients, balancing standardization with flexibility based on client needs.
- Build deep, multi-threaded stakeholder relationships across strategy, activation, analytics, and executive partners, including holding company and regional partners where applicable.
- Drive strategic business reviews, maturity assessments, and growth planning sessions that map CreatorIQ into agency workflows, resourcing models, and client deliverables.
- Partner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations that support customer evolution.
- Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth.
- Collaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights to ensure a seamless, value-focused customer experience.
- Act as a thought partner to agencies on program governance, measurement frameworks, and operational best practices in influencer marketing.
- Maintain account documentation (success plans, meeting recaps, engagement history, health indicators) to support consistent, proactive account management.
Requirements
- Passionate and knowledgeable about influencer marketing, creator content, and the future of digital media.
- 3+ years in a strategic, customer-facing role (CSM, Strategy, Client Services, or Account Leadership), with experience working at or closely with marketing agencies—ideally supporting complex, multi-client or global agency environments.
- Deep understanding of agency structures, incentives, and challenges, including managing multiple stakeholders, navigating ambiguity, and balancing internal priorities with end-client expectations.
- Skilled at leading senior-level and executive conversations, translating business objectives into platform value for both agencies and their end clients.
- Comfortable acting as a strategic extension of an agency team, influencing roadmap conversations, measurement approaches, and long-term program vision.
- Highly organized, self-directed, and capable of managing a dynamic book of business with a proactive mindset.
- Adept at leading structured, high-impact engagements like business reviews, level set maturity mapping, and strategic planning.
- Curious, collaborative, and growth-minded—eager to evolve with a fast-paced, scaling organization.
- Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.
Benefits
- People: work with talented, collaborative, and friendly people who love what they do.
- Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
- Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
- Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
- Whole Health Package: medical, dental, vision, life, disability insurance, and more.
- Savings: a 401k (USA) plan to help you plan ahead.
- Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
influencer marketingcreator contentstrategic planningbusiness reviewsmaturity mappingprogram governancemeasurement frameworksdata analysisaccount management
Soft Skills
strategic thinkingrelationship buildingcommunicationorganizational skillsproactive mindsetcollaborationcuriosityleadershipadaptability