Customer Success Partner, Agency
CreatorIQ
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $98,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the primary strategic partner for complex agency organizations, owning value realization across multiple brands, clients, regions, or lines of business.
- Advise agencies on scaling influencer programs across clients, balancing standardization with flexibility based on client needs.
- Build deep, multi-threaded stakeholder relationships across strategy, activation, analytics, and executive partners, including holding company and regional partners where applicable.
- Drive strategic business reviews, maturity assessments, and growth planning sessions that map CreatorIQ into agency workflows, resourcing models, and client deliverables.
- Partner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations that support customer evolution.
- Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth.
- Collaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights to ensure a seamless, value-focused customer experience.
- Act as a thought partner to agencies on program governance, measurement frameworks, and operational best practices in influencer marketing.
- Maintain account documentation (success plans, meeting recaps, engagement history, health indicators) to support consistent, proactive account management.
Requirements
- Passionate and knowledgeable about influencer marketing, creator content, and the future of digital media.
- 3+ years in a strategic, customer-facing role (CSM, Strategy, Client Services, or Account Leadership), with experience working at or closely with marketing agencies—ideally supporting complex, multi-client or global agency environments.
- Deep understanding of agency structures, incentives, and challenges, including managing multiple stakeholders, navigating ambiguity, and balancing internal priorities with end-client expectations.
- Skilled at leading senior-level and executive conversations, translating business objectives into platform value for both agencies and their end clients.
- Comfortable acting as a strategic extension of an agency team, influencing roadmap conversations, measurement approaches, and long-term program vision.
- Highly organized, self-directed, and capable of managing a dynamic book of business with a proactive mindset.
- Adept at leading structured, high-impact engagements like business reviews, level set maturity mapping, and strategic planning.
- Curious, collaborative, and growth-minded—eager to evolve with a fast-paced, scaling organization.
- Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.
Benefits
- People: work with talented, collaborative, and friendly people who love what they do.
- Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
- Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
- Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
- Whole Health Package: medical, dental, vision, life, disability insurance, and more.
- Savings: a 401k (USA) plan to help you plan ahead.
- Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
influencer marketingcreator contentstrategic planningbusiness reviewsmaturity mappingprogram governancemeasurement frameworksdata analysisaccount management
Soft skills
strategic thinkingrelationship buildingcommunicationorganizational skillsproactive mindsetcollaborationcuriosityleadershipadaptability