Creative information Technology

Product Manager

• Define and drive the strategic roadmap for human services products, balancing client requirements, federal compliance mandates, and user needs.
• Translate complex government policies and SME inputs into prioritized user stories, acceptance criteria, and actionable sprint backlogs.
• Lead engineering, design, and SME teams to design, build, and deploy high-impact tools for caseworkers and benefit recipients.
• Partner with state agency leadership, EBT processors, and third-party vendors to ensure seamless system interoperability and integration.
• Comfortable in working with team to create and conduct product/solution demos for potential clients.
• Track product performance, user adoption, and system reliability to continuously modernize public assistance delivery.

Product Manager – EBT/SNAP/TANF