Creative Co-Op, Inc.

Associate

• Own assigned product categories end-to-end — developing deep familiarity with each item’s intent, materials, and construction, and serving as the go-to resource for product-related questions across all internal departments.
• Maintain the accuracy and integrity of all item attribution for assigned categories, ensuring product information is correct, complete, and consistently reflects how the product is built and merchandised.
• Proactively identify errors, inconsistencies, or gaps in product data before they surface downstream and take ownership of resolving them.
• Serve as the primary internal liaison to agents and suppliers for product information, communicating clearly on specifications, updates, and corrections, and following through until issues are fully resolved.
• Lead quality control for assigned products, including new item inspection, compliance review, and ongoing monitoring of items in the line; raise concerns early and escalate appropriately when standards are not met.
• Stay current on compliance with requirements applicable to assigned product categories, ensure new and existing items meet all relevant standards.
• Manage chargeback communications with vendors for quality-related issues, documenting findings clearly and following established processes to drive resolution.
• Collaborate with Procurement on item setup, ensuring new products are entered accurately and that all required information is available before items are activated in the system.
• Partner with Graphic Artists on catalog creation and development for assigned categories, providing accurate product knowledge, reviewing proofs for correctness, and serving as the category subject-matter expert throughout the production cycle.
• Assist with replacement part approvals and orders in coordination with the company process.
• Contribute to weekly and quarterly product claims reporting for assigned categories, including partnering with Inventory Control on item inspection, drop tests, and packing evaluations.
• Ensure products are labeled, packaged, and tested in a timely manner and in accordance with all applicable laws.
• Serve as a backup to other Product Associates during travel or PTO, ensuring continuity of coverage and service to the broader team.
• Travel as needed for market, product review, supplier visits, or company business.
• Other related duties as assigned.