Creative Co-Op, Inc.

Sales Operations Manager

• Assist with the order flow management for all eCommerce and Specialty accounts
• Be the primary point of contact for assigned account requirements
• Investigate and dispute customer-specific operational chargebacks
• Manage the preselect waving process for all eCommerce & Specialty accounts
• Follow up with customer orders and internal operations
• Be the main point-of-contact on EDI onboarding of new customers
• Proactively process and resolve EDI, order, and shipping issues
• Oversee the EDI maintenance from the sales side
• Maintain customer-specific item-level attributes within the ERP system and customer portals
• Propose opportunities for operational improvements
• Provide Operational reporting of daily eCommerce & Specialty account orders to the OPS team
• Provide internal operational metrics to the manager on a weekly cadence
• Execute inventory reservation and ensure inventory accuracy at the account level
• Work with assigned accounts and sales reps, handling all logistical and EDI functions
• Ensure shipments are on time and that all logistical requirements have been met
• Maintain and communicate to the appropriate team members all assigned vendor guide requirements/agreements for each customer
• Review product-level packaging and suggest changes regarding customer-specific packaging guidelines with the product development team
• Perform other duties as assigned and work cross-functionally with others

EDI & Sales Operations Specialist