Product Associate

Creative Co-Op, Inc.

Product Associate managing product categories and quality control for Creative Co-Op. Serving as a vital resource for product information across departments in Memphis, Tennessee.

Posted 8/1/2026full-timeMemphis • Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product information management, ensuring accuracy and compliance across product categories while effectively communicating with cross-functional teams. Possesses strong analytical skills and attention to detail, enabling proactive identification and resolution of product data issues.

Highest-signal resume keywords

Product Information Management (PIM) SystemsCross-Functional CommunicationQuality Control and ComplianceAttention to DetailAnalytical Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Catalog WorkflowsData Management ToolsMicrosoft ExcelProduct Compliance ProcessesItem Attribution Management

Soft Skills

Strong Communication SkillsIndependent ThinkingProject ManagementProblem-SolvingSense of Urgency

Tools & Technologies

Microsoft Office SuitePIM Systems

Industry Keywords

Gift IndustryHome DécorFurnitureLightingDesign Industry

About the role

Key responsibilities & impact

Own assigned product categories end-to-end — developing deep familiarity with each item’s intent, materials, and construction, and serving as the go-to resource for product-related questions across all internal departments.
Maintain the accuracy and integrity of all item attribution for assigned categories, ensuring product information is correct, complete, and consistently reflects how the product is built and merchandised.
Proactively identify errors, inconsistencies, or gaps in product data before they surface downstream and take ownership of resolving them.
Serve as the primary internal liaison to agents and suppliers for product information, communicating clearly on specifications, updates, and corrections, and following through until issues are fully resolved.
Lead quality control for assigned products, including new item inspection, compliance review, and ongoing monitoring of items in the line; raise concerns early and escalate appropriately when standards are not met.
Stay current on compliance with requirements applicable to assigned product categories, ensure new and existing items meet all relevant standards.
Manage chargeback communications with vendors for quality-related issues, documenting findings clearly and following established processes to drive resolution.
Collaborate with Procurement on item setup, ensuring new products are entered accurately and that all required information is available before items are activated in the system.
Partner with Graphic Artists on catalog creation and development for assigned categories, providing accurate product knowledge, reviewing proofs for correctness, and serving as the category subject-matter expert throughout the production cycle.
Assist with replacement part approvals and orders in coordination with the company process.
Contribute to weekly and quarterly product claims reporting for assigned categories, including partnering with Inventory Control on item inspection, drop tests, and packing evaluations.
Ensure products are labeled, packaged, and tested in a timely manner and in accordance with all applicable laws.
Serve as a backup to other Product Associates during travel or PTO, ensuring continuity of coverage and service to the broader team.
Travel as needed for market, product review, supplier visits, or company business.
Other related duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in Merchandising, Marketing, Business, or related field preferred.
Prior experience with a Product Information Management (PIM) system, product catalog workflows, and/or product compliance processes is a plus.
Prior work experience in the gift, home décor, furniture, lighting, or design industry preferred.
Deep intellectual curiosity about product — the desire to understand how and why things are designed, built, and merchandised the way they are.
Strong attention to detail combined with the ability to see the bigger picture; capable of catching errors in item data while also understanding how those errors affect downstream teams and customers.
Ability to think independently and exercise sound judgment on product integrity, knowing when to escalate and when to resolve.
Strong cross-functional communication skills — written and verbal — with the ability to interface credibly with agents, suppliers, and internal partners at all levels.
Ability to plan, prioritize, and manage multiple projects simultaneously in a fast-moving environment without sacrificing accuracy or follow-through.
Analytical mindset with the ability to balance data and product intuition when evaluating quality, compliance, or judgment decisions.
Proficiency in Microsoft Excel and the broader Microsoft Office Suite; experience with PIM systems or data management tools a plus.
A sense of urgency and personal accountability — someone who closes the loop, follows through on commitments, and holds a high bar for the quality of their own work.
Ability to lift up to 35lbs on a consistent basis.
Ability and willingness to travel as needed.

Benefits

Comp & perks

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