Creatio

Support Analyst

Creatio

full-time

Posted on:

Location Type: Remote

Location: Poland

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Tech Stack

CloudSQL

About the role

  • Monitor the team’s support queue and proactively take cases into work
  • Analyze and diagnose incoming technical and functional issues
  • Resolve user cases related to Creatio product functionality
  • Implement technical tasks such as building business processes, configuring integrations, and adjusting system behavior
  • Provide clear algorithms and recommendations for implementing additional business logic
  • Identify product issues and collaborate with development teams by submitting detailed bug reports
  • Keep users informed about case progress and resolution status
  • Handle escalations and complex customer situations
  • Collect and process feedback related to resolved cases
  • Communicate with users via phone and email in a clear and professional manner
  • Provide telephone consultations on Creatio products and related services
  • Conduct remote sessions to support issue investigation and resolution
  • Create, update, and maintain knowledge base articles
  • Contribute to troubleshooting guides and technical documentation
  • Provide feedback and improvement suggestions to the Academy team
  • Analyze recurring issues and customer feedback to identify underlying problems
  • Collaborate with cross-functional teams, including developers and cloud administrators, to improve product stability and support processes

Requirements

  • Experience in technical or customer support roles
  • Strong understanding of HelpDesk / ServiceDesk processes
  • Comprehensive knowledge of relational database concepts
  • Proficiency in SQL
  • Understanding of PC architecture and computer networks
  • Foundational programming knowledge and understanding of OOP principles
  • Ability to analyze complex issues, identify root causes, and propose effective solutions
  • Strong verbal and written communication skills
  • Ability to work collaboratively with cross-functional technical teams
  • Capability to manage multiple tasks and priorities effectively
  • English proficiency at B2 level or higher
Benefits
  • Health support: multiple medical insurance options provided with our trusted partner
  • Competitive pay for all team members
  • Paid leave options for life events, sickness, and more
  • A modern and welcoming hub in the Warsaw city center for collaboration or focused work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLrelational database conceptsOOP principlesbusiness process buildingsystem configurationintegration configurationtechnical documentationtroubleshootingbug reportingknowledge base maintenance
Soft Skills
analytical skillsproblem-solvingcommunication skillscollaborationcustomer servicetime managementescalation handlingfeedback processingclear writingprofessionalism