CREALOGIX

Business Analyst

• Provide professional support to our external customers in 1st- and 2nd-level support, ensuring high service and solution quality
• Analyze and categorize incoming requests in a structured manner, conduct qualified initial analyses, and document all relevant information accurately in our ticketing system
• Monitor agreed Service Level Agreements (SLAs) and ensure timely, prioritized processing
• Prepare tickets for 3rd-level support in a structured way and ensure efficient resolution by providing complete and traceable information
• Communicate proactively and transparently with our customers, providing continuous updates on the current status
• Plan and facilitate regular meetings with our customers regarding open tickets, service quality, and optimization opportunities

Technical Business Analyst, Customer Service

• You provide professional support to our external customers in 1st- and 2nd-level support and ensure high service and solution quality
• You analyze and categorize incoming requests in a structured way, perform qualified initial analyses, and precisely document all relevant information in our ticketing system
• You monitor agreed Service Level Agreements (SLAs) and ensure timely and prioritized handling
• You prepare tickets in a structured way for 3rd-level support and ensure efficient problem resolution through complete and traceable information handover
• You communicate proactively and transparently with our customers, ensuring continuous updates on the current processing status
• You plan and moderate regular meetings with our customers regarding open tickets, service quality, and opportunities for optimization

Technical Business Analyst – Customer Service

• You provide professional support to our external customers in 1st and 2nd level support and ensure high service and solution quality
• You analyze and categorize incoming requests in a structured way, perform qualified initial analyses, and document all relevant information precisely in our ticketing system
• You monitor agreed Service Level Agreements (SLAs) and ensure timely and prioritized handling
• You prepare tickets in a structured manner for 3rd-level support and ensure efficient problem resolution by providing complete and traceable information
• You communicate proactively and transparently with our customers, ensuring continuous updates on the current processing status
• You plan and moderate regular meetings with our customers regarding open tickets, service quality, and opportunities for improvement

Technical Business Analyst, Customer Service

Technical Business Analyst – Customer Service

Technical Business Analyst – Customer Support