Customer Service Representative – Employee Benefits
CRC Insurance Services
full-time
Posted on:
Location Type: Hybrid
Location: Englewood • California • Colorado • United States
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Salary
💰 $48,000 - $51,000 per year
About the role
- Provides quality information and accurate solutions for a defined scope of customer issues via telephone and email correspondence.
- Maintains 100% of available phone time and/or electronic service goals every day, in accordance with current standards and as directed by management.
- Determines when customer issues need to be escalated and uses appropriate channels to timely resolution.
- Provides quality customer service for issues regarding benefit administration group changes, employee enrollment changes, ID card status, and effective date inquiries.
- Provides information to brokers or agents on ID, password and address change requests.
- Keeps up to date on all Company’s policies and promotional offerings.
- Actively participates in regular team meetings, providing input to contribute to the team’s overall success in achieving customer satisfaction.
Requirements
- High school diploma or GED equivalent
- 2+ years of related experience in Customer Service environment in the healthcare/insurance field
- Working knowledge of customer database tools such as HCM solutions
- Working knowledge of medical conditions/terminology and insurance products
- Prior experience dealing with multiple customer service issues
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicebenefit administrationemployee enrollmentID card managementcustomer database toolsHCM solutionsmedical terminologyinsurance products
Soft skills
communicationproblem-solvingteam collaborationcustomer satisfactionescalation management
Certifications
high school diplomaGED