Crawford, Murphy & Tilly

IT Technician

Crawford, Murphy & Tilly

full-time

Posted on:

Location Type: Office

Location: Springfield • Illinois • United States

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Salary

💰 $50,000 - $60,000 per year

About the role

  • Provide responsive technical support to end users across the firm
  • Diagnose and resolve desktop, laptop, printer, and basic network issues
  • Install, configure, and maintain computer hardware, software, and peripherals
  • Monitor and maintain computer systems to ensure optimal performance and uptime
  • Troubleshoot domain logins, user access, and common operating system issues
  • Create, manage, and deactivate user accounts and equipment during onboarding and offboarding
  • Repair, replace, and coordinate warranty service for IT equipment as needed
  • Evaluate and test new technologies and tools for potential firm‑wide use
  • Create and maintain internal IT documentation, including SOPs, checklists, and equipment inventories
  • Escalate complex issues as appropriate and work collaboratively with the IT team

Requirements

  • Bachelor’s degree in CIS, MIS, IT, or a related field (or equivalent relevant experience)
  • Strong customer‑service mindset with professional and courteous communication skills
  • Excellent troubleshooting, critical‑thinking, and problem‑solving abilities
  • Ability to manage multiple priorities and respond promptly in a fast‑paced environment
  • Working knowledge of Windows operating systems and common business applications
  • Self‑motivated, resourceful, and able to work independently or as part of a team
  • Willingness to learn new technologies and contribute to the growth of CMT’s IT capabilities
  • Valid driver’s license and reliable transportation required
  • Availability to work occasional weekends or non‑traditional hours, as required
Benefits
  • Health & Wellness
  • Work + Life Balance
  • Financial Heath & Retirement
  • Career Development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportdesktop troubleshootinglaptop troubleshootingprinter troubleshootingnetwork troubleshootinghardware installationsoftware installationuser account managementoperating system issuesIT documentation
Soft Skills
customer servicecommunication skillstroubleshootingcritical thinkingproblem solvingtime managementself-motivationresourcefulnessteam collaborationadaptability
Certifications
Bachelor’s degree in CISBachelor’s degree in MISBachelor’s degree in ITrelevant experience