Crawford, Murphy & Tilly

IT Support

• Provide responsive technical support to end users across the firm
• Diagnose and resolve desktop, laptop, printer, and basic network issues
• Install, configure, and maintain computer hardware, software, and peripherals
• Monitor and maintain computer systems to ensure optimal performance and uptime
• Troubleshoot domain logins, user access, and common operating system issues
• Create, manage, and deactivate user accounts and equipment during onboarding and offboarding
• Repair, replace, and coordinate warranty service for IT equipment as needed
• Evaluate and test new technologies and tools for potential firm‑wide use
• Create and maintain internal IT documentation, including SOPs, checklists, and equipment inventories
• Escalate complex issues as appropriate and work collaboratively with the IT team

IT Technician