Crawford Hoying

Account Manager

• Collect cash for open Accounts Receivable while following up regularly with customers until payment resolution is achieved.
• Research Accounts Receivable issues, reconcile payment remittances, and promptly resolve billing or account discrepancies.
• Minimize bad debt write-offs and maximize cash receipts while maintaining a professional, customer-focused approach with internal and external customers.
• Follow Accounts Receivable strategies and complete tasks such as on-account cash applications, escalations, credit reviews, and related work within expected service levels.
• Lead and host conference calls to resolve past-due issues and communicate effectively with customer Accounts Payable supervisors, managers, and directors.
• Perform root cause analysis on customer issues and identify opportunities for process improvement.
• Negotiate significantly past-due balances through payment plan or settlement processes when appropriate.
• Summarize and present findings from account reconciliations to customers and internal Crawford Hoying teams.
• Provide internal and external customers with ad hoc reporting, statements, and account information as needed.
• Escalate problems or concerns to the Team Lead when additional support or resolution is required.

Accounts Payable / Account Manager