Crash Champions

Technician

www.remoterocketship.com
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Auto Body Technician

Customer Support

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned

Customer Service Representative

• Examines damaged vehicle and efficiently plans repair process.
• Works and communicates with others on vehicle repair status.
• Performs quality repairs while keeping on-time status in mind.
• Makes decisions on repair vs. replace considering safety, cost, and cycle time.
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to gain access to vehicle and fenders.
• Participates in all required safety meetings.
• Files, grinds, and sands repaired surfaces, using power tools and hand tools.
• Directs the work of an apprentice in the performance of tasks when needed, i.e., unusual problems or questions and explains procedures to assistant.

• Examines damaged vehicle and efficiently plans repair process
• Works and communicates with others on vehicle repair status
• Performs quality repairs while keeping on-time status in mind
• Makes decisions on repair vs. replace considering safety, cost, and cycle time
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to gain access to vehicle and fenders
• Participates in all required safety meetings
• Files, grinds, and sands repaired surfaces, using power tools and hand tools
• Directs the work of an apprentice in the performance of tasks when needed, i.e., unusual problems or questions and explains procedures to assistant

Manager

• Manage companywide equipment repair, maintenance, replacement, and service programs to ensure equipment reliability, operational efficiency, and minimal downtime.
• Manage service channel tickets by providing timely and responsive support to company locations for equipment-related issues and coordinating resolution with internal teams and external vendors.
• Administer capital expenditure (CapEx) requests for equipment purchases by reviewing requests, coordinating approvals, maintaining documentation, and ensuring compliance with company guidelines and audit requirements.
• Evaluate equipment repair versus replacement decisions by balancing operational needs, cost effectiveness, and long-term business value.
• Monitor equipment performance, utilization, repair trends, and service response times to identify opportunities for continuous improvement and operational efficiencies.
• Research, evaluate, and recommend new equipment, tooling, and emerging technologies to improve productivity, standardization, and overall operational performance.
• Develop, maintain, and refine standardized equipment specifications and approved tooling lists to support consistency across the organization.
• Build and maintain effective relationships with equipment manufacturers, suppliers, and service providers to ensure quality service, favorable pricing, and timely support.
• Analyze vendor performance and identify opportunities to improve service levels, reduce costs, and enhance operational effectiveness.
• Leverage internal and external reporting tools to analyze equipment performance, response times, repair costs, utilization, and other key performance indicators to support data-driven decision making.
• Partner with Operations and Finance to evaluate repair and maintenance (R&M) expenditures, balancing capital (CapEx) and operating (OpEx) costs while considering the impact on production, operational efficiency, and overall business performance.
• Identify cost-saving opportunities and recommend process improvements that enhance equipment reliability, reduce downtime, and optimize overall equipment lifecycle management.
• Provide technical guidance and support to operational leaders regarding equipment maintenance, replacement planning, and best practices.
• Maintain current knowledge of industry trends, collision repair equipment, tooling, and technological advancements to support continuous improvement initiatives.
• Collaborate effectively with cross-functional partners to support operational objectives, strategic initiatives, and company growth.
• Travel to company locations, vendors, and other business-related sites as needed to support operational initiatives and equipment management activities.
• Perform other duties as assigned.

Equipment Manager

• Meet or exceed location revenue goals and other KPIs
• Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs
• Labor assignment and production management
• Teammate support
• Monitor and attain production goals and standards
• Complete shop payroll and staffing in a timely manner
• Manage daily production flow
• Write DRP complaint estimates (as needed)
• Team acquisition, coaching and development

Collision General Manager

• Manage the preparation and review of federal, state, and local income tax returns, including consolidated and combined/unitary filings, working in coordination with external preparers
• Oversee the tax compliance calendar to ensure timely filings, estimated tax payments, and extension requests
• Coordinate the collection and organization of tax information across business units, finance, and accounting teams
• Assist in the review of annual income tax provision in accordance with ASC 740, including current and deferred tax calculations
• Support external auditors during the year-end audit of the income tax provision
• Serve as the day-to-day point of contact for outside advisory / compliance firms
• Coordinate information requests, review deliverables of externally prepared work product
• Collaborate with external advisors on research projects, planning opportunities, and transactional matters as directed by senior leadership
• Manage the receipt, tracking, and timely response to federal, state, and local income and non-income tax notices
• Coordinate income tax audits from initial information document request (IDR) through resolution, working with external advisors and internal stakeholders
• Assist in preparation of audit responses, protest letters, and appeals submissions
• Support M&A due diligence, integration, and post-acquisition tax matters as directed
• Contribute to process improvement initiatives, including automation, documentation, and internal controls related to tax
• Research federal and state tax law changes
• Provide tax support on financing transactions, intercompany agreements, and other special projects as needed

Tax Manager

• Meet or exceed location revenue goals and other KPIs
• Manage the front and back of shop from vehicle intake through delivery
• Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
• Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates
• Ensure all repairs are in line with Crash Champions and I-Car quality standards
• Complete shop payroll and staffing in a timely manner
• Communicate with team to ensure production is moving as needed
• Write complete estimates after full disassembly and damage discovery
• Responsible for understanding all teammate position requirements and providing individual teammate performance coaching

• Meet or exceed location revenue goals and other KPIs
• Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency
• Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
• Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
• Monitor and attain production goals and standards
• Ensure all repairs are in line with Crash Champions and I-Car quality standards
• Complete shop payroll and staffing in a timely manner
• Manage daily production flow
• Write DRP complaint estimates as needed
• Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates

Art Director

• Manage and complete all parts ordering: Quickly and accurately order parts based on initial estimates and supplements; Communicate with parts vendors to order parts as needed; Partner with Repair Planners to ensure parts accuracy
• Monitor deliveries: Regularly track parts status and communicate with vendor on parts status as needed; Update Repair Planner accordingly
• Receive and check in parts: Receive and mirror match delivered parts to repair orders and ensure all parts are placed and accounted for on the parts cart
• Inspect delivered parts for quality: Inspect parts for damage upon delivery within two hours of expected drop off
• Return incorrect parts: Return incorrect parts immediately to the vendor
• Drive parts related KPIs: Monitor parts margin, pending credits, shop consumables inventory and Material spend; Communicate to General Manager as needed to discuss optimization
• Coordinate parts invoicing: Ensure parts invoices are posted daily in CCC One – make corrections as necessary
• Support Body Technicians with parts knowledge: Supply reference materials to Technicians to ensure proper parts usage as needed; Keep up on laws and regulations of parts installation
• Lead Parts Team (if applicable): Serve as a mentor and direct the activities of the Parts Assistant

Parts Manager

• Details and cleans vehicle for customer delivery.
• Performs pre-wash on vehicle.
• Provides general maintenance to shop grounds.

Detail Technician

Estimator

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Crash Champions

Auto Body Technician

Customer Service Representative

Auto Body Technician

Auto Body Technician

Auto Body Technician

Equipment Manager

Collision General Manager

Tax Manager

Collision General Manager

Collision General Manager

Auto Body Technician

Parts Manager

Detail Technician

Collision Estimator

Collision Estimator