Crash Champions

General

• Details and cleans vehicle for customer delivery.
• Performs pre-wash on vehicle.
• Provides general maintenance to shop grounds.

Detail Technician

• Examines damaged vehicle and efficiently plans repair process.
• Works and communicates with others on vehicle repair status.
• Performs quality repairs while keeping on-time status in mind.
• Makes decisions on repair vs. replace considering safety, cost, and cycle time.
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to gain access to vehicle and fenders.
• Participates in all required safety meetings.
• Files, grinds, and sands repaired surfaces, using power tools and hand tools.
• Directs the work of an apprentice in the performance of tasks when needed, i.e., unusual problems or questions and explains procedures to assistant.

Auto Body Technician

• Performs all refinish work according to specs.
• Match colors of paint following specified color charts.
• Responsible for communicating vehicles stage in paint process.
• Monitor painting operations to identify flaws, such as blisters or streaks and correct their causes.
• Mix paints to match color specifications or vehicles' original colors, stir and thin the paints using spatulas or power mixing equipment.
• Follows OEM standards for blending formulas, topcoat application and curing.
• Apply designs, lettering, or other identifying decorative items to finished products, using paint brushes or paint sprayers.
• Verify paint consistency.
• Lay out logos, symbols, or designs on painted surfaces, according to blueprint specifications, using measuring instruments, stencils, or patterns.

Paint Technician

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.

Collision Estimator

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Customer Support

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned

Customer Service Representative

• Remove grease, dirt, paint, or rust from vehicle surfaces in preparation for paint application, using abrasives, solvents, brushes, blowtorches, washing tanks, or sandblasters.
• Assists painter in pre-paint blending needs.
• Works with paint team to assist in keeping vehicle on track for scheduled delivery time.
• Fill small dents or scratches with body fillers and smooth surfaces to prepare vehicles for painting.
• Buff and wax the finished paintwork.
• Disassemble, clean, and reassemble sprayers and power equipment, using solvents, wire brushes, and cloths for cleaning duties.

Detail Technician

Auto Body Technician

Auto Body Technician

Paint Technician

Detail Technician

Auto Body Technician

Collision Estimator

Collision Estimator

Auto Body Technician

Detail Technician

Auto Body Technician

Customer Service Representative

Auto Body Technician

Auto Body Technician

Paint Prepper