Crash Champions

Customer Experience Associate

Crash Champions

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $18 per hour

About the role

  • Schedule customer appointments for collision repair and estimates in accordance with established Standard Operating Procedures
  • Professionally manage a high volume of inbound and outbound customer communications
  • Assist customers with rental car reservations and tow scheduling
  • Demonstrate a strong sense of urgency while effectively managing daily workload
  • Communicate with empathy, confidence, and professionalism in all customer interactions
  • Respond to customer inquiries by clarifying needs, researching information, and executing appropriate next steps
  • Resolve customer concerns through active listening and effective use of internal resources
  • Multitask across multiple systems and communication channels to ensure accuracy and efficiency
  • Follow departmental processes and procedures to maintain assignment accuracy and data integrity
  • Safeguard customer and company information and maintain confidentiality at all times
  • Maintain company-issued equipment in proper working conditions and promptly report issues
  • Consistently act in a manner that supports positive outcomes and high-quality customer experience
  • Perform other duties as assigned

Requirements

  • High school diploma or GED required
  • Minimum of 1 year of experience in a high-volume call center environment
  • Strong verbal and written communication skills
  • Demonstrated empathy and active listening skills
  • Ability to multitask and manage competing priorities in a fast-paced environment
  • Strong attention to detail and accuracy
  • Excellent time management and organizational skills
  • Self-motivated with a strong work ethic and ability to learn quickly
  • Reliable modem and high-speed internet meeting minimum requirements
  • Ability to navigate and multitask across multiple systems, including CRM software
Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Group Life Insurance
  • Disability Insurance
  • 401k Retirement Plan with match
  • Referral Bonus (“Cash From Crash”)
  • 5 Paid Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer appointment schedulingcollision repair estimatesrental car reservationstow schedulingdata integritymultitaskingactive listeningattention to detailtime managementorganizational skills
Soft Skills
strong verbal communicationstrong written communicationempathyself-motivatedstrong work ethicability to learn quicklyprofessionalismconfidencecustomer serviceproblem-solving
Certifications
high school diplomaGED