Crash Champions

National Account Manager

Crash Champions

full-time

Posted on:

Location Type: Office

Location: United States

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Salary

💰 $85,000 - $100,000 per year

About the role

  • Develop and execute strategic account plans tailored to each national partner to ensure long-term growth and retention.
  • Identify expansion opportunities within existing or new accounts to drive revenue and service penetration.
  • Collaborate with leadership to align account goals with broader company objectives.
  • Serve as the primary point of contact for national clients, maintaining strong, trusted relationships across all levels of partner organizations.
  • Facilitate regular business reviews and strategic meetings to align performance, expectations, and goals.
  • Act as the voice of the customer internally, advocating for the account needs while balancing operational capabilities.
  • Track key account metrics (including but not limited to) volume, revenue, estimate accuracy, customer satisfaction, cycle time, and any additional carrier KPIs.
  • Provide detailed reporting and analysis to both internal stakeholders and external partners to highlight performance trends and improvement areas.
  • Utilize data to drive actionable insights and enhance the overall partnership experience.
  • Quickly address and resolve account-level issues by coordinating with internal teams and stakeholders.
  • Lead root cause analyses and implement corrective action plans to address recurring problems or breakdowns in processes.
  • Maintain a solutions-oriented approach that balances customer satisfaction with operational efficiency.
  • Partner closely with operations, finance, legal, marketing, and training teams to ensure seamless execution of account initiatives and programs.
  • Lead or participate in cross-functional initiatives aimed at improving the partner experience and strengthening relationships.
  • Ensure that all account activities align with contractual terms and service level expectations.
  • Participate in contract renewal negotiations and assist in the onboarding of new strategic accounts.
  • Maintain documentation of all agreements, renewals, and compliance-related activities.
  • Identify process inefficiencies and propose innovative solutions to enhance the service experience for national partners.
  • Lead initiatives that improve consistency, quality, and communication across the account lifecycle.
  • Stay informed of industry trends, customer expectations, and competitor offerings to maintain a competitive edge.
  • Travel to client site visits, strategic meetings, performance reviews, and industry events.

Requirements

  • Minimum of 5 years of experience in the collision repair industry, with a focus on operations, account management, or customer relations.
  • Demonstrated success in managing high-impact accounts and consistently meeting or exceeding performance targets.
  • Strong written and verbal communication skills, with the ability to present and influence at all levels of an organization.
  • Excellent interpersonal and relationship-building abilities, with a customer-first mindset.
  • Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data analysis, reporting).
  • Must have a valid driver’s license and a safe driving record.
  • 50% of overnight travel including air travel required to support national account needs and build face-to-face relationships.
  • Skilled in managing contract renewals, pricing discussions, and service level expectations while maintaining strong partnerships.
  • Ability to represent the company with professionalism and credibility at senior leadership levels.
  • Proficiency with PC, Repair Management Software (CCC/Mitchell), PowerBi, Smartsheet, MS Office, and online research.
  • In-depth understanding of key account needs, challenges, priorities, and opportunities.
  • Knowledge of market trends and competitive environment.
  • Ability to think long-term and drive performance improvements aligned with business objectives.
  • Proactive in identifying issues and finding solutions to enhance performance and relationships.
  • Diligent in monitoring carrier performance and identifying trends or inconsistencies.
  • Skilled at developing and maintaining productive relationships with internal teams and external partners.
  • Capable of working independently, prioritizing tasks and meeting deadlines in a fast-paced environment.
Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Group Life Insurance
  • Disability Insurance
  • 401k Retirement Plan with match
  • 5 Paid Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementdata analysisreportingcontract renewalspricing discussionsperformance metricsroot cause analysisprocess improvementcustomer satisfactionservice level expectations
Soft Skills
communication skillsinterpersonal skillsrelationship buildingcustomer-first mindsetproblem-solvingproactive approachprofessionalismcredibilityindependent worktime management
Certifications
valid driver’s license