Crash Champions

Director, HR

Crash Champions

full-time

Posted on:

Location Type: Remote

Location: Connecticut • District of Columbia • United States

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Salary

💰 $125,000 - $160,000 per year

Job Level

Lead

About the role

  • Provide strategic HR leadership across multi-state operations, aligning people’s initiatives with business goals.
  • Manage, coach, and develop HR Business Partners supporting assigned regions.
  • Advise and coach Operations leaders (VPs, DOs, GMs) on performance management, leadership development, and organizational effectiveness.
  • Lead succession planning for GM and DO positions.
  • Manage the regional HR budget and monitor ROI for HR initiatives.
  • Implement strategies to improve body technician and shop retention.
  • Drive initiatives to enhance employee engagement scores across the region.
  • Lead complex employee relations activities, including investigations, corrective actions, conflict resolution, and escalation management.
  • Ensure compliance with federal, state, and local employment laws, with expert-level knowledge of California regulations (wage & hour, leaves, meal/rest periods, etc.).
  • Oversee workforce planning, staffing needs, and collaborate with Talent Acquisition to support hiring, onboarding, and capacity planning.
  • Analyze HR data and trends (turnover, labor spend, overtime, ER cases, staffing) to make recommendations that improve operational efficiency and retention.
  • Support change management initiatives for acquisitions, new market integrations, reorganizations, and cultural transformations.
  • Drive talent development through coaching, succession planning, and facilitation of leadership training and engagement efforts.
  • Partner with HR Centers of Excellence (Compensation, Benefits, Payroll, Safety, Talent) to ensure consistent delivery of HR services.
  • Build strong relationships and work collaboratively with teams to meet shared goals; promote mutual trust and support teammates.
  • Ensure consistent application of HR policies and provide guidance on interpretation, best practices, and issue resolution.
  • Hold self and others accountable for meeting commitments, focusing on quality results, monitoring progress, and driving continuous improvement.

Requirements

  • Bachelor’s degree in Human Resources, Business, or related field (or equivalent experience).
  • 7+ years of progressive HR experience, including HR leadership in multi-site or multi-state operations (ideally 75+ locations and 1,500+ employees).
  • Strong knowledge of California employment law and compliance requirements.
  • Experience supporting field operations in high-volume, hourly-workforce industries (automotive, manufacturing, retail, logistics, or similar).
  • Proven ability to resolve complex employee relations matters.
  • SHRM-SCP or SPHR certification preferred.
  • M&A and change management experience preferred.
  • Strong HRIS and analytics capabilities.
  • Ability to travel regularly to field locations across multiple states (25–40%).
  • Bilingual English/Spanish strongly preferred.
Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Group Life Insurance
  • Disability Insurance
  • 401k Retirement Plan with match
  • Referral Bonus (“Cash From Crash”)
  • 5 Paid Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HR leadershipperformance managementorganizational effectivenessemployee relationsworkforce planningHR data analysistalent developmentchange managementcompliance with employment lawsHRIS
Soft Skills
coachingconflict resolutionrelationship buildingcollaborationaccountabilitystrategic thinkingcommunicationteam supportcontinuous improvementleadership development
Certifications
SHRM-SCPSPHR