Craftnote - Handwerker App

Account Executive

• Make onboarding easy: with webinars and trainings (remote and on-site) you prepare our customers optimally to use Craftnote.
• Design customer experiences: you analyze what our customers need and develop targeted measures.
• You maintain and develop long-term, trusting relationships with our customers.
• At trade shows and on-site trainings you meet our (potential) customers in person.
• In daily exchanges you identify where our customers can be even more successful with Craftnote.
• You answer questions by phone, email or via our ticketing system (Zendesk) and assist with using our software.

Customer Support Representative

• Make onboarding easy: With webinars and training (remote and on-site), you prepare our customers to use Craftnote optimally.
• Design customer experiences: You analyze what our customers need and develop targeted measures—such as personalized training, helpful content, or optimized processes.
• Relationships that matter: You maintain and develop long-term, trust-based relationships with our customers and become a valued point of contact on equal footing.
• Direct engagement: At trade shows and on-site training sessions you meet our (potential) customers in person and strengthen relationships through open conversations.
• Support with heart: You answer questions by phone, email, or our ticketing system (Zendesk) and assist users with our software.

Customer Support Representative

Customer Success Representative, m/f/d