Craftnote - Handwerker App

Sales

• Manage customer relationships from first contact through to the product demo
• Customers can independently book their desired licenses in the app
• Work with high-quality, warm leads and minimal administrative effort
• Conduct targeted cold outreach (cold calling)
• Sell a product that simplifies the work of many people
• Achieve quick wins through short sales cycles

Sales Manager

Customer Support

• Simplified onboarding: You prepare our customers to use Craftnote effectively through webinars and trainings (remote and on-site).
• Shaping customer experiences: You analyze customer needs and develop targeted measures — such as personalized trainings, helpful content, or optimized processes.
• Relationships that matter: You maintain and grow long-term, trust-based relationships with our customers and become a valued point of contact on equal footing.
• Direct interaction: At trade shows and on-site trainings you meet prospective and existing customers in person, strengthen relationships through open conversations, and help them understand Craftnote.
• Focused on potential: In daily exchanges you identify where customers can be more successful with Craftnote and leverage opportunities for upsell, cross-sell, or win-back of churned customers.
• Support with heart: You answer queries by phone, email, or our ticketing system (Zendesk) and assist with using our software.

Sales Manager

Customer Support and Customer Success Manager