Epic EHR Subject Matter Expert, Healthcare CX & Contact Center Transformation
Crükus Virtual Staffing
contract
Posted on:
Location Type: Remote
Location: California • Montana • United States
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About the role
- Act as a strategic advisor on Epic capabilities in CX and contact center context
- Provide guidance on Epic workflows and patient engagement tools
- Advise on data flows and integrations (FHIR, Epic App Orchard APIs)
- Help define CCaaS and AI platform integration with Epic
- Translate technical constraints into actionable insights for stakeholders
- Collaborate with CX consultants, engineers, and client stakeholders
Requirements
- Epic Certification (preferred in Ambulatory, Cadence, MyChart)
- Proven experience with multi-hospital health systems
- Strong understanding of Epic from an integration perspective
- Experience with FHIR, APIs, healthcare data interoperability
- Ability to operate in client-facing advisory roles
- Based in the United States
Benefits
- Contract engagement across U.S. health system
- Flexible work commitment (3-5 days)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
FHIREpic App Orchard APIsdata flowsintegrationshealthcare data interoperability
Soft Skills
strategic advisorcollaborationclient-facing advisory
Certifications
Epic CertificationAmbulatoryCadenceMyChart