CQ fluency

Manager

• Manage the Global Resource Department consisting of Vendor Management (VM), Retainer Program (RP), and Linguistic Quality Assurance (LQA) teams.
• Develop training plans to enhance technical expertise and support professional growth by acting as the main mentor for the team.
• Serve as the central point of contact for the Global Resource Department across the organization.
• Own the long-term strategy for the Global Resource Department including external and internal resource pools ensuring alignment with company growth plans with a focus on quality, timeliness, and cost efficiency.
• Work with the different sub-teams (VM, RP, and LQA) to create goals and department development objectives and opportunities.
• Identify opportunities to expand the retainer pool into new languages, services, or operational models to support current and future capacity needs.
• Monitor resource use distribution to ensure utilization of Retainers is prioritized over freelancers.
• Identify process improvement opportunities to increase productivity, reduce manual tasks, and enhance quality.
• Collaborate with Technology to implement tools for automation and overall efficiency.
• Support Machine Translation (MT) and AI related initiatives in partnership with LQA and MT teams.
• Work with Compliance to craft, edit and publish documentation to manage operations within the department.
• Collaborate with Production to forecast demands, anticipate bottlenecks, and maintain optimal staffing levels.
• Monitor and improve LQA quality standards, benchmarks, and performance.
• Conduct quality audits to ensure consistent accuracy, compliance, and linguistic excellence.
• Support corrective action processes (CAPA) in collaboration with compliance and production teams.
• Define and track key KPIs including utilization, capacity, cost savings, and program performance.
• Deliver clear, actionable monthly reports to senior leadership with insights and recommendations.
• Partner with BI teams to build reporting solutions for quality, TAT, productivity, and utilization trends.
• Design and oversee a scalable supply chain structure enabling production and operational growth.
• Maintain strong relationships with top vendors through regular business reviews.
• Monitor vendor usage from cost, quality, and compliance perspectives; negotiate pricing and performance improvements.
• Collaborate with Sales and Production to support RFI/RFP responses and capacity planning for new clients.

Global Resource Manager

QA Engineer

• Oversee Language Quality Assurance / Quality Control Team (QC) Team
• Gather feedback from translators and proofreaders and passes it on to the project team
• Monitor project activities and suggest improvements
• Adhere to localization instructions regarding quality provided by the customer
• Identify and report linguistic issues and discrepancies
• Collaborate with the Project Manager during the projects
• Provide feedback to translators, localizers and proofreaders
• Contribute to linguistic workflows and processes definitions and specifications
• Evaluate the translators, localizers and proofreaders
• Implement suggestions from the customer regarding the use of terminology, style etc.
• Organize project meetings with translators/localizers and proofreaders
• Support and manage a pool of specialized linguists during Language Quality Management
• Drive the language quality management of various accounts
• Manage linguistic queries
• Assume responsibility for the quality of the accounts assigned

LQA Associate

Business Development Rep

• Own and grow a portfolio of Fortune 50 national and regional health plan accounts
• Develop and execute strategic account plans that align CQ fluency’s solutions to client initiatives
• Build deep, multi-level relationships within each account — from operational managers to executives
• Translate complex client needs into scalable solutions that drive compliance, cultural relevance, and cost efficiency
• Partner with internal teams (Customer Success, Production, Technology, Compliance and Marketing) to deliver best-in-class execution
• Lead strategic business reviews, renewal discussions, and performance reporting tied to measurable client outcomes
• Maintain an active pipeline and disciplined account tracking using CRM

Business Development Manager, Healthcare

Project Manager

• Coordinate translation project activities among appropriate external resources
• Provide support for associate project managers & project managers in managing large scale projects
• Analysis of projects using translation memory software
• Support cost estimate analysis and preparation
• Development of efficient workflows
• Oversee the use and maintenance of tools such as translation memories, style guides, and glossaries
• Preparation of files to be translated or placement of projects or negotiation of budgets and schedules with freelance translators
• Assisted supervision of the full life cycle of translation projects according to client parameters
• Maintain accurate and up-to-date administrative tasks and reporting

Global Resource Manager

LQA Associate

Business Development Manager, Healthcare

Project Coordinator