Cprime, Inc

ServiceNow

• Lead client workshops to capture business requirements and translate them into ServiceNow design and implementation plans
• Design and configure ServiceNow CMDB aligning with CSDM 4.0+, ensuring clarity between business, application, and technical service layers
• Implement ITAM modules for tracking asset lifecycles, compliance, and optimization across hardware, software, and cloud resources
• Deliver Service Mapping solutions that visualize dynamic service dependencies across hybrid and multi-cloud environments
• Configure and integrate Event Management, Health, Predictive AIOps, Log Analytics, and Cloud Observability modules to build a unified and intelligent IT operations environment
• Integrate ServiceNow with third-party monitoring tools (e.g., Splunk, Dynatrace, AppDynamics, SolarWinds, Zabbix, Azure Monitor, AWS CloudWatch)
• Develop automation and workflow orchestration using Flow Designer and Integration Hub for event-to-incident and remediation processes
• Advise clients on CMDB governance, data modeling, normalization, and reconciliation practices for sustainable configuration management
• Collaborate with sales, architecture, and delivery teams to support pre-sales demonstrations, solutioning, and statements of work creation
• Conduct knowledge transfers and user training sessions to ensure customer adoption and self-sufficiency

Senior ServiceNow Consultant – ITAM, CMDB, AIOps

• Design and configure Incident, Problem, Change, Request, and CMDB modules as per client requirements.
• Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
• Build and manage Flow Designer flows, Subflows, and Actions for process automation.
• Manage Update Sets — creation, merging, previewing, and promoting across environments.
• Develop and maintain REST and SOAP integrations using Scripted REST APIs and Outbound REST/SOAP Messages.
• Write and execute ATF (Automated Test Framework) test suites for regression coverage.
• Collaborate with functional consultants to translate business requirements into technical solutions.

ServiceNow Developer – ITSM, Integrations

Consultant

• Implements change management projects including stakeholder management and leadership alignment
• Creates content and disseminates business communications on multiple platforms
• Partners across the enterprise to design and deliver cross-functional change management solutions
• Owns and leads large-scale, complex change initiatives
• Drafts, edits and ensures accurate distribution of brand-compliant announcements
• Collaborates with all levels of Business Unit Underwriting Leaders and Corporate Communications
• Measures change process and effectiveness of communication based on stakeholder feedback

IT Change Management Specialist III – Business Effectiveness

• Drive the entire sales cycle from initial customer engagement to closure.
• Work towards meeting assigned sales targets while maintaining a pipeline of 3x quota target.
• Help clients define and execute AI-first transformation strategies that improve workflows, productivity, employee experiences, and operational efficiency.
• Focus on understanding an organization’s business drivers, operational challenges, and pain points while articulating the value of workflow transformation, AI adoption, and intelligent automation.
• Position ServiceNow and Moveworks solutions as strategic enablers for enterprise AI adoption and modern ways of working.
• Build exceptional, partner-of-choice relationships with ServiceNow and Moveworks stakeholders, including sales, pre-sales, alliance teams, and product line leadership through meetings, presentations, and co-selling sessions.
• Collaborate with internal marketing and delivery teams to develop campaigns, account strategies, and pipeline generation initiatives aligned to regional growth objectives.
• Coordinate with internal departments to prepare proposals, support deal strategy, and ensure smooth transitions to delivery teams.
• Attend networking events, conferences, and partner events to expand professional relationships and generate new business opportunities.
• Drive deals forward with strong qualification discipline, mutual close plans, and proactive deal acceleration strategies.
• Play an active role in shaping market strategy and identifying emerging opportunities around AI-enabled workflow transformation.
• Leverage sales and market intelligence tools such as HubSpot and ZoomInfo to drive scale and efficiency.
• Provide timely and accurate forecasting, territory planning, and pipeline reporting to leadership.
• Work toward daily, monthly, and quarterly KPI metrics including partner meetings, prospect meetings, pipeline generation, and services revenue targets.

Senior ServiceNow Consultant – ITAM, CMDB, AIOps

ServiceNow Developer – ITSM, Integrations

IT Change Management Specialist III – Business Effectiveness

ServiceNow Sales Executive, Moveworks