CPM International

Customer Service Agent, German Market – Morning Shift

CPM International

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

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Salary

💰 €23,000 per year

About the role

  • Keep things running smoothly by offering first-line support through phone, email, and digital channels as needed.
  • Aim for 'first contact resolution' to handle customer queries quickly and effectively.
  • If something needs more attention, escalate it until it's fully resolved, following the company's and client's guidelines.
  • Keep customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.
  • Foster positive interactions in all communications, making sure customers feel understood and supported.
  • Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
  • Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements.
  • Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
  • Offer feedback and insights on areas that may lead to a poor customer experience.
  • Embody the values of the client and CPM, ensuring these are reflected in your daily work.

Requirements

  • You’re fluent communicating in German, both written and spoken.
  • You’ll be working with an international team, so you need to be comfortable in English too!
  • You love helping people and solving problems, whether it’s over the phone or by email.
  • You’re comfortable with MS Office and can pick up new tools quickly.
  • Even when things get busy, you stay organised and keep delivering quality service.
  • Be eligible to work in Spain.
Benefits
  • Fully Paid Training that optimally prepares you for your job - 4 days (office-based).
  • 24 holiday days per year on a full-time basis.
  • Hybrid working model.
  • Employee Assistance Program - Free, confidential, and impartial guidance and support.
  • Option to sign-up for Discounted Private Health Insurance.
  • Referral Program: Refer a Friend and get a Referral bonus.
  • Access to specialised LinkedIn training courses.
  • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
  • Best-in-class people engagement activities and programs.
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
first contact resolutioncustomer supportproblem solvingcommunicationorganisationcustomer experiencefeedbackinterpersonal skillsservice qualityteam collaboration