CPM International

Customer Service Representative, French and English

CPM International

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

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Salary

💰 €20,000 per year

About the role

  • Customer Support: Handle inbound customer inquiries via phone, email, and social media.
  • Communicate Effectively: Communicate clearly, concisely, and professionally with customers and members to ensure high levels of satisfaction.
  • Problem-Solving: Efficiently resolve customer issues and complaints.
  • Product Knowledge: Develop a deep understanding of our products and services.
  • Brand Advocacy: Promote our brand values and maintain a positive brand image.
  • Maintain Accurate Records: Ensure the accuracy and up-to-date status within the Salesforce CRM.

Requirements

  • Fluency in French: Demonstrated excellence in written and spoken **French**, including exceptional grammar and spelling.
  • Strong English Proficiency: Fluency in both written and spoken English.
  • Customer-Centric Approach: Positive, enthusiastic, and friendly demeanour with strong interpersonal and communication skills.
  • Interpersonal Skills: Strong listening, influencing, and negotiation skills.
  • Resilience and Adaptability: Ability to perform effectively under pressure, think quickly, and resolve challenging situations.
  • Customer Service Excellence: Proven ability to handle customer complaints and difficult situations with professionalism and empathy.
Benefits
  • Start Date: March 2026
  • Hours: 30 hours/week
  • Work Schedule: Monday to Friday 9am to 6pm
  • Salary: €20,000.00 per year + performance bonus
  • Holidays: 24 calendar holidays
  • Work Model: Hybrid - 6 days per month at the office
  • Training: 2 weeks of training
  • Office Location: Barcelona (La Sagrera)
  • Additional Perks:
  • Career Growth: Ongoing training and development.
  • Well-being Support: Confidential counselling and resources.
  • Perks & Discounts: Exclusive offers and rewards.
  • Health Benefits: Discounted health insurance.
  • Skill Development: LinkedIn learning and certifications.
  • Referral Program: Bring a friend and get a referral bonus.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce CRMFluency in FrenchFluency in English
Soft Skills
Effective communicationProblem-solvingInterpersonal skillsResilienceAdaptabilityCustomer-centric approachListening skillsInfluencing skillsNegotiation skillsEmpathy