Customer Service Representative, French, English
CPM International
full-time
Posted on:
Location Type: Hybrid
Location: Barcelona • Spain
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Salary
💰 €18,095 per year
About the role
- Customer Support: Provide top-notch support to customers through various channels (phone, email, chat, social media) by addressing inquiries, resolving issues, and offering tailored solutions.
- Product Knowledge: Develop a deep understanding of our product range to accurately answer questions and assist customers effectively.
- Problem-Solving: Analyse customer concerns, identify root causes, and implement effective solutions to ensure customer satisfaction.
- Brand Advocacy: Promote our brand values and foster positive customer experiences through every interaction.
Requirements
- Language Proficiency: Fluency in French with excellent written and verbal communication skills.
- English Language Skills: Strong English language proficiency (written and spoken).
- Customer Focus: A genuine passion for helping people and delivering exceptional customer service.
- Empathy: The ability to understand and respond to customer needs with empathy and compassion.
- Organisational Skills: Strong attention to detail and the ability to manage multiple tasks efficiently.
- Problem-Solving: A proactive approach to problem-solving and a commitment to finding innovative solutions.
Benefits
- Start Date: January 2026.
- Hours: 39 hours/week.
- Work Schedule: Monday to Friday from 9:00 am to 6:00 pm.
- Salary: €18,095 gross per year.
- Holidays: 24 working holidays.
- Work Model: Hybrid (6 days per month at the office).
- Training: 3 weeks of training in your normal working schedule.
- Office Location: Barcelona (La Sagrera).
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer focusempathyproblem-solvingcommunication skillsorganisational skills