CPM International

Technical Support Agent, French Market

CPM International

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

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Salary

💰 €21,000 per year

About the role

  • Understand and respond to client's requests.
  • Analyse the client's situation to reply to them quickly and efficiently.
  • Identify technical incidents, apprehend them, and provide an appropriate solution.
  • Offer adequate solutions with a positive approach.
  • Organise product returns and follow up on exchanges and repairs.

Requirements

  • A fluent level of French (spoken and written).
  • A high level of English.
  • You are very well organised and have excellent interpersonal skills.
  • You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions.
  • Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range.
  • You know how to work within a team.
  • You adjust quickly to new environments, and you can follow procedures and deal with deadlines.
Benefits
  • Starting Date: January/February 2026.
  • Salary: 21.000€ gross per year.
  • Working hours: Full Time (39 hours per week) - Monday to Friday from 9 am to 6 pm.
  • Fully Paid Training that optimally prepares you for your job - 2 weeks (full time and office-based).
  • 24 holiday days per year on a full-time basis.
  • Work Model: Hybrid working model.
  • Location: Barcelona, Spain.
  • Additional Benefits:
  • Employee Assistance Program - Free, confidential, and impartial guidance and support.
  • Option to sign-up for Discounted Private Health Insurance.
  • Referral Program: Refer a Friend and get a Referral bonus.
  • Access to specialised LinkedIn training courses.
  • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
  • Best-in-class people engagement activities and programs.
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
excellent interpersonal skillsvery well organisedcustomer empathyproblem analysisindividual solutionsteamworkadaptabilityprocedure adherencedeadline management