CPI Card Group

Channel Relationship Manager

CPI Card Group

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Collaborate cross-functionally with Sales, Sales Operations, Marketing, Product Development, and Client Operations to align partnership initiatives with overall company objectives.
  • Own and grow strategic partner relationships by engaging executive stakeholders to understand business needs, address challenges, and deliver value-driven solutions in line with their goals.
  • Lead strategic account activities, including quarterly business reviews, site visits, and recurring account management calls covering forecast, material, and project management.
  • Prepare and deliver client-facing reporting on performance trends, activity, risks, and improvement recommendations.
  • Identify and drive upsell, cross-sell, renewal, and expansion opportunities to protect and grow existing revenue streams.
  • Maintain in-depth knowledge of CPI products, solutions, and industry trends; actively promote new offerings and lead partner enablement initiatives across sales, marketing, and operations.
  • Develop and execute partner training strategies to support sales effectiveness, operational readiness, and go-to-market success.
  • Define, track, and report on KPIs and partnership performance metrics, providing actionable insights to senior leadership.
  • Standardize where possible.
  • Serve as the final escalation point for operational issues, ensuring timely resolution, root-cause analysis, and clear communication with internal and external stakeholders.
  • Capture and communicate Voice of the Customer insights to inform product development, technology roadmaps, and process improvements.

Requirements

  • Bachelor’s Degree or equivalent in Business Administration, Communications, Project Management or related field
  • 5+ years of account management/direct client services experience
  • Financial service industry experience preferred
  • ISO 9001:2015 understanding and familiarity; training/certification is a plus
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementproject managementKPI trackingperformance reportingpartner training strategiesupsellingcross-sellingrenewal managementroot-cause analysisVoice of the Customer insights
Soft Skills
collaborationcommunicationleadershipstrategic thinkingproblem-solvingrelationship managementanalytical skillscustomer focusorganizational skillsstakeholder engagement
Certifications
ISO 9001:2015