Learning Services Program Administrator
Cozen O'Connor
full-time
Posted on:
Location Type: Hybrid
Location: Philadelphia • Pennsylvania • United States
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About the role
- Provide day to day administration of the Learning Management System, including learner support, enrollment assistance, course access, and troubleshooting
- Manage learner enrollment, cohort assignment, scheduling, and progression for LMS based programs and other structured learning initiatives
- Collaborate with departments to understand learning needs and supports their effective use of the LMS to deliver and manage training programs.
- Support testing, quality assurance, and updates to learning content to ensure accessibility, and compatibility
- Lead the administration of structured learning programs, including Centers of Excellence and other adoption or cohort-based initiatives
- Manage operational workflows across learning programs, including intake requests, tracking participation, and maintaining accurate records
- Coordinate learner onboarding into programs, including platform enrollment, license coordination where applicable, and access to required learning resources
- Generate, analyze, and distribute reports on software utilization, program participation, compliance, and learner progress; identify trends and recommend improvements
- Document learning operations processes and workflows to support continuity and future growth
- Provides hands-on end user support as needed, including assisting attorneys and staff with technology deployment, adoption, and day-to-day use of learning tools and systems
- Provides support as needed for the development and maintenance of eLearning courses, microlearning activities, and job aids
Requirements
- Bachelor’s degree in Instructional Design, Educational Technology, or related field
- 2+ years of Learning Management System administration experience
- 2+ years of experience in learning operations, instructional design, eLearning development, or learner support
- Strong organizational and process management skills, with the ability to manage multiple workflows simultaneously
- Demonstrated ability to provide responsive, learner centered support
- Experience analyzing data and reports to inform operational and learning decisions
- Strong communication, collaboration, and attention to detail
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Learning Management System administrationeLearning developmentdata analysisquality assurancereport generationprocess documentationtroubleshootinglearner supportcourse access managementenrollment management
Soft Skills
organizational skillsprocess managementcommunicationcollaborationattention to detaillearner-centered supportproblem-solvingadaptabilityleadershiptime management
Certifications
Bachelor’s degree in Instructional DesignBachelor’s degree in Educational Technology