Cox Enterprises

Client Solutions Manager – Major Accounts

Cox Enterprises

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Salary

💰 $102,000 - $153,000 per year

About the role

  • Build and grow long-term, trusting relationships with a range of contacts at assigned dealerships, including the highest level in each rooftop.
  • Identify whitespace opportunities at the rooftop level and grow revenue with connected strategies alongside C-Suite partners.
  • Monitor and analyze product performance and client business and performance trends.
  • Train customers to use core Cox Automotive Media and Software products.
  • Serve as a first point-of-contact for dealer issues; diagnose and resolve customer concerns and technical issues in a timely manner.
  • Contribute to strategic account planning, identifying opportunities and risks for each account.

Requirements

  • Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
  • The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field.
  • Safe drivers needed; valid driver’s license required.
  • 2+ years working in an Autotrader Client Solutions Manager capacity preferred.
  • Previous experience in the automotive industry strongly preferred.
  • Previous experience in media, advertising (preferably digital); knowledge of competitive landscape, rates and selling points preferred.
  • Previous experience using a Customer Relationship Management system preferred.
  • Previous experience meeting face-to-face with customers preferred.
Benefits
  • A competitive salary and top-notch bonus/incentive plans.
  • Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
  • Comprehensive healthcare benefits, with multiple options for individuals and families.
  • Generous 401(k) retirement plans with company match.
  • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
  • Professional development and continuing education opportunities.
  • Access to financial wellness/planning resources.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account planningproduct performance analysiscustomer trainingissue diagnosistechnical issue resolution
Soft Skills
relationship buildingtrust developmentstrategic thinkingcommunicationproblem-solving
Certifications
Bachelor’s degreeMaster’s degreePh.D.valid driver’s license