Client Relationship Manager – Senior
Cox Enterprises
full-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
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Salary
💰 $67,100 - $100,700 per year
About the role
- ensure client satisfaction and retention through high-touch white glove service and operational focus
- develop, implement, and maintain programs, services, and SOPs
- serve as the primary point of contact for assigned clients, working cross-functionally with various teams across the organization
- monitor customer satisfaction levels, review and mitigate process gaps, and provide recommendations for business process efficiencies
- lead calls with clients and cross-functional team members, and ensure adherence to established procedural controls and metrics for performance reporting
Requirements
- To be employed in this role, you’ll need to clear a pre-employment drug test
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship
- Strong leadership skills
- subject matter expert in operations
Benefits
- The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
- seven paid holidays throughout the calendar year
- up to 160 hours of paid wellness annually for their own wellness or that of family members
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
- health care insurance (medical, dental, vision)
- retirement planning (401(k))
- paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
client satisfactionretentionleadershipcross-functional collaborationprocess improvementcommunicationoperational focussubject matter expertise