Cox Enterprises

Customer Care Specialist II – Cox Automotive Fleet Client Solutions Delivery

Cox Enterprises

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $18 - $27 per hour

About the role

  • Ensure that the overall customer experience is “best in class”
  • Execute the outlined processes within the work instructions with proficiency and enthusiasm
  • Demonstrate active listening skills to ensure that the customer’s needs are met
  • Field a high volume of inbound calls
  • Provide excellent customer service for all inbound and outbound calls
  • Timely and accurate documentation and notation in all systems regarding each customer contact
  • Originating all new transactions regarding preventative maintenance, as well as immediate and scheduled service and repairs
  • Assign service requests to the respective market for Dispatching
  • Coordinate towing of customer units when necessary
  • Schedule outside vendors when an emergency breakdown is called in
  • Continuously develop and improve company capabilities in the area of Dispatching
  • Be professional and establish positive customer rapport, encouraging repeat business

Requirements

  • High School Diploma/GED and 3 years’ experience in a related field
  • Any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience
  • 5 years’ experience in a related field
  • Knowledge of Microsoft Office Suite
  • Ability to work independently and collaboratively within a team environment
  • Able to multi-task and meet tight deadlines
  • Excellent problem-solving skills
  • Must hold a valid driver’s license
  • Highly organized with exceptional follow-through abilities
Benefits
  • Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
  • Seven paid holidays throughout the calendar year
  • Additional paid time off in the form of bereavement leave
  • Time off to vote
  • Jury duty leave
  • Volunteer time off
  • Military leave
  • Parental leave
  • Health care insurance (medical, dental, vision)
  • Retirement planning (401(k))
  • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicedocumentationdispatchingpreventative maintenanceservice requestsschedulingproblem-solving
Soft Skills
active listeningprofessionalismcustomer rapportorganizational skillsfollow-throughindependencecollaborationmulti-taskingtime management
Certifications
High School DiplomaGEDvalid driver's license