Cox Enterprises

Client Trainer II – Fixed Ops

Cox Enterprises

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • District of Columbia • Illinois • United States

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Salary

💰 $55,600 - $83,400 per year

About the role

  • You’ll work with dealership leaders to design and deliver training sessions tailored to their operations and goals.
  • Complete training and certification in the Fixed Ops (Parts/Service) domain to deliver expert instruction on Cox Automotive’s Xtime and Dealertrack products.
  • Deliver engaging product training that drives product adoption and enhances dealership operations.
  • Deliver on-site and virtual training to drive product adoption and business impact.
  • Collaborate with dealership leaders to develop tailored training plans, assess software/hardware readiness and recommend solutions.
  • Build and maintain deep product knowledge and stay current on automotive trends to deliver high-impact, relevant training and consulting.
  • Troubleshoot client challenges and provide hands-on support to ensure smooth product implementation.
  • Foster strong business relationships through effective communication of training progress, project status and client needs.
  • Participate in product enhancement reviews, group projects, stretch assignments and internal training initiatives.
  • Partner with your manager and mentors to grow through regular feedback and coaching.

Requirements

  • Minimum: A bachelor’s degree with 2 years of automotive or dealership experience; a master’s degree with up to 2 years of related experience; or 6 years of related automotive or dealership experience with no degree.
  • At least one year of experience with Fixed Ops (Parts/Service) required.
  • Outstanding verbal, written and presentation skills with the ability to effectively articulate and communicate in a way that retains trainee engagement.
  • Strong emotional intelligence and a people-first mindset.
  • A proactive mindset with a willingness to learn and take on stretch opportunities.
  • Comfort with extensive weekly and overnight travel.
  • Demonstrated ability to work in a team-oriented, collaborative environment.
  • The ability to multitask and prioritize effectively.
  • A strong working knowledge of Microsoft Office applications.
  • Preferred: Fixed Ops Advisor/Manager experience.
  • Experience and familiarity with Salesforce and/or Cox Automotive products.
  • Experience leading trainings or working directly with clients.
Benefits
  • A competitive salary and top-notch bonus/incentive plans.
  • Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
  • Comprehensive healthcare, with multiple options for individuals and families.
  • Generous 401(k) retirement plans with company match.
  • Professional development and continuing education opportunities.
  • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
  • Extra perks like pet insurance, employee discounts and much more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Fixed OpsPartsServicetraining deliveryproduct adoptiontroubleshootingclient supportpresentation skillsmultitaskingcollaboration
Soft Skills
emotional intelligencepeople-first mindsetproactive mindseteffective communicationteam-orientedprioritizationengagementfeedbackcoachingrelationship building