Own the retention, satisfaction, and revenue growth of a portfolio spanning mid-market to enterprise customers
Proactively prospect within accounts to uncover new opportunities and build multi-threaded stakeholder relationships
Develop and execute strategic account plans that drive expansion well beyond renewals and transactional cross-sell
Lead QBRs and leverage customer insights, business objectives, and industry trends to position complex cloud solutions
Position and tailor multi-solution cloud offerings across infrastructure, security, networking, and managed services
Collaborate cross-functionally with Sales Engineers, Cloud Architects, and Product teams to accelerate cloud adoption and maximize customer value
Perform other duties as requested

Requirements

Minimum BA/BS degree in related discipline (i.e. Marketing, Business, Computer Science etc.)
4 years of experience required in a related field (i.e. Account Management, Customer Success, Technology Sales etc.); OR 8 years of equivalent experience in lieu of a degree
Requires strong knowledge of Cloud MSP, SaaS, IT services, and Salesforce (or similar CRM)
Proven success in both hunting and farming, with a track record of growing accounts from initial engagement to large-scale partnerships
Demonstrated ability to source, shape, and close complex, multi-solution cloud deals within an assigned customer portfolio
Established access to enterprise-level decision-makers beyond traditional MSP channels, supported by fresh networks and strategic relationships
Ability to travel 15% of the time
Preferred MS degree + 2 years of experience preferred in related discipline (i.e. Marketing, Business, Computer Science etc.); OR Ph.D. + up to 1 year of experience in related discipline (i.e. Marketing, Business, Computer Science etc.)
Experience in Account Management, Customer Success, Technology Sale and other related fields desired

Benefits

Health insurance (medical, dental, vision)
Retirement planning (401(k))
Paid time off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Flexibility to take as much vacation with pay as they deem consistent with their duties
Seven paid holidays throughout the calendar year
Up to 160 hours of paid wellness annually for their own wellness or that of family members
Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Cloud MSPSaaSIT servicesSalesforceaccount managementcustomer successtechnology salesstrategic account planningcomplex cloud solutionsmulti-solution cloud deals

Soft skills

relationship buildingstakeholder managementcollaborationproactive prospectingcustomer insightsbusiness objectivesnegotiationcommunicationstrategic thinkingproblem-solving

Certifications

BA/BS degreeMS degreePh.D.