build and maintain positive working relationships with external clients to retain and grow business
ensure client needs are the driving force behind priorities, decisions and activities designed to ensure client retention and product utilization
monitor and analyze account performance, applying problem-solving skills and strategic insight
help clients accomplish stated goals and objectives
manage client performance and retention through robust ongoing client engagement
assess client account opportunities and risks
work cross-functionally to coordinate planned client engagement activity
strive to minimize churn from assigned client relationships and encourage increased adoption of new capabilities and services
generate additional business / revenue by harvesting accounts for expansion and product upselling
identify and recommend Client Performance Account Management best practices and support continuous improvement across the function
contribute to customer satisfaction by consistently meeting and/or exceeding expectations and commitments

Requirements

Bachelor’s degree in a related discipline and 5+ years’ experience in a related field
strong knowledge of MS office tools and effective communication skills: written, verbal and presentation
exceptional client relationship, account management, experience
excellent time management, organization, and task prioritization skills
willing and able to travel as needed and required (up to 50% day or overnight trips)
valid Driver’s License
extensive knowledge of automotive logistics platforms and operations (preferred)
knowledge of reporting platforms (e.g. Sisense; Tableau; Snowflake) (preferred)

Benefits

flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
seven paid holidays throughout the calendar year
up to 160 hours of paid wellness annually for their own wellness or that of family members
additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
health care insurance (medical, dental, vision)
retirement planning (401(k))

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

account managementclient engagementproblem-solvingstrategic insighttime managementtask prioritizationreporting platforms

communication skillsinterpersonal skillsorganizational skillspresentation skillsclient relationship management

Bachelor’s degreevalid Driver’s License