Cox Enterprises

Senior Vehicle Operations Logistics Specialist – Ready Logistics

Cox Enterprises

full-time

Posted on:

Location Type: Hybrid

Location: Manheim • Arizona, New Jersey, Pennsylvania • 🇺🇸 United States

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Salary

💰 $20 - $30 per hour

Job Level

Senior

About the role

  • Build relationship with Manheim Auction commercial team and management
  • Show proficiency with communication via recorded line phone system
  • Manage email boxes for multiple locations and collaborate on regional emails
  • Entry of all manual orders and processing of other AS400 system orders
  • Manage escalated Client Success VINs with carriers and agents
  • Monitor holds and verification delays
  • Dispatch negotiation and a heavy understanding of sales tactics to increase margin
  • Action Auto IMS for Trans Delay Holds, Cancellations, ETA’s
  • Following Up with carriers on several VINs daily
  • Process Fees and post assessorial charges to record
  • Request Hold Harmless/Releases
  • Investigating kickback of VINs by carriers to get units re-dispatched
  • Be comfortable holding carriers accountable to their plan
  • Create and manage corrective action of a vendor
  • Monitoring order entry failures throughout the day and correct
  • Understanding of margin relative to position and some tracking of margin requirements
  • Monitoring and correcting master data files for location errors
  • Measuring performance – understanding analytics for clients and vendors
  • Report on performance results for high level management and executive leaders
  • Compile vehicle transportation related data and generate reports
  • Follow all job-related duties as directed by supervisor
  • Be an outside the box thinker who can solve problems quickly
  • Working knowledge of Microsoft Excel, Outlook, and Word
  • Ability to work independently in a hybrid environment to execute and deliver results
  • History of customer service and multi-tasking position(s)

Requirements

  • 1-3 years administrative experience (in automotive industry preferred)
  • Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
  • Ability to work independently in a matrix environment to execute and deliver results
  • Excellent customer service and multi-tasking skills
  • High attention to detail including precise data entry
  • Excellent written and verbal communication skills
  • Ability to work with a high sense of urgency in a dynamic, fast-paced environment
  • High School Diploma or equivalent
  • Valid Driver’s License and the ability to pass a background check and drug test required.
Benefits
  • Employees are eligible to receive a minimum of sixteen hours of paid time off every month
  • Seven paid holidays throughout the calendar year
  • Additional paid time off in the form of bereavement leave
  • Time off to vote
  • Jury duty leave
  • Volunteer time off
  • Military leave
  • Parental leave
  • Health care insurance (medical, dental, vision)
  • Retirement planning (401(k))
  • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entryorder processingperformance measurementanalyticssales tacticsvendor managementmargin trackingcorrective action managementproblem solvingmulti-tasking
Soft skills
communicationcustomer serviceattention to detailindependenceurgencycollaborationcreativityaccountabilityadaptabilityorganizational skills
Certifications
High School DiplomaValid Driver’s License