Cox Enterprises

Senior Vehicle Operations Logistics Specialist

Cox Enterprises

full-time

Posted on:

Location Type: Hybrid

Location: Manheim • Arizona, New Jersey, Pennsylvania • 🇺🇸 United States

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Salary

💰 $20 - $30 per hour

Job Level

Senior

About the role

  • Build relationship with Manheim Auction commercial team and management
  • Show proficiency with communication via recorded line phone system
  • Manage email boxes for multiple locations and collaborate on regional emails
  • Entry of all manual orders and processing of other AS400 system orders
  • Manage escalated Client Success VINs with carriers and agents
  • Monitor holds and verification delays
  • Dispatch negotiation and a heavy understanding of sales tactics to increase margin
  • Action Auto IMS for Trans Delay Holds, Cancellations, ETA’s
  • Following Up with carriers on several VINs daily
  • Process Fees and post assessorial charges to record
  • Request Hold Harmless/Releases
  • Investigating kickback of VINs by carriers to get units re-dispatched
  • Be comfortable holding carriers accountable to their plan
  • Create and manage corrective action of a vendor
  • Monitoring order entry failures throughout the day and correct
  • Understanding of margin relative to position and some tracking of margin requirements
  • Monitoring and correcting master data files for location errors
  • Measuring performance – understanding analytics for clients and vendors
  • Report on performance results for high level management and executive leaders
  • Compile vehicle transportation related data and generate reports
  • Follow all job-related duties as directed by supervisor
  • Be an outside the box thinker who can solve problems quickly
  • Working knowledge of Microsoft Excel, Outlook, and Word
  • Ability to work independently in a hybrid environment to execute and deliver results
  • History of customer service and multi-tasking position(s)
  • Ability to work with a high sense of urgency in a dynamic, fast-paced environment
  • Excellent written and verbal communication skills

Requirements

  • 1-3 years administrative experience (in automotive industry preferred)
  • Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
  • Ability to work independently in a matrix environment to execute and deliver results
  • Excellent customer service and multi-tasking skills
  • High attention to detail including precise data entry
  • Excellent written and verbal communication skills
  • Ability to work with a high sense of urgency in a dynamic, fast-paced environment
  • High School Diploma or equivalent
  • Valid Driver’s License and the ability to pass a background check and drug test required.
  • Some college education preferred
  • 1+ years’ experience in transportation dispatching preferred
  • 1+ years’ experience in sales or call center preferred
Benefits
  • Employees are eligible to receive a minimum of sixteen hours of paid time off every month
  • Seven paid holidays throughout the calendar year
  • Eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
  • Health care insurance (medical, dental, vision)
  • Retirement planning (401(k))
  • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entryorder processingperformance measurementanalyticstransportation dispatchingsales tacticsvendor managementmaster data managementfee processinghold harmless releases
Soft skills
communicationcustomer servicemulti-taskingproblem-solvingattention to detailindependenceurgencycollaborationcreativityaccountability
Certifications
High School DiplomaValid Driver’s License