Cox Enterprises

Billing Specialist II

Cox Enterprises

full-time

Posted on:

Location Type: Remote

Location: Remote • Illinois, Missouri, Ohio, Virginia • 🇺🇸 United States

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Salary

💰 $20 - $29 per hour

Job Level

Mid-LevelSenior

About the role

  • Create invoices out of repair orders and submit to customers for approval and/or payment with required documentation
  • Assist in working with technicians to create and submit estimates to customers for approval
  • Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into service database system
  • Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times
  • Prepare actual invoice off created RO by applying customer specific rates and mark-ups
  • Improve RO quality by identifying weak points, edit ROs such that customer disputes are eliminated while CAMFS invoices full amount for service provided
  • Reach out to technicians and Mobile Technician Leaders on repairs and required information to process invoices
  • Create vehicle repair service estimates based on complied information from Mobile Technicians and Customers
  • Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues
  • Gather necessary paperwork and upload into system for records

Requirements

  • High School Diploma/GED and 3 years’ experience in a related field
  • The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
  • Proficient with Mitchell One or similar estimating systems
  • Strong communication (written, verbal and phone) and customer service skills
  • Proficient computer skills (MS Office, emails, typing, etc.)/software navigation capabilities to generate repair estimates and edit and process invoices
  • Existing knowledge of standard repair times (SRT) for common services
  • Experience in service writing is preferred
  • Maintain professional but friendly demeanor.
  • Demonstrates strong interpersonal and customer service skills
  • Pays close attention to detail.
Benefits
  • Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
  • Seven paid holidays throughout the calendar year
  • Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
  • Health care insurance (medical, dental, vision)
  • Retirement planning (401(k))
  • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
invoice creationrepair order preparationestimate submissionVMRS code verificationcustomer-specific rate applicationrepair service estimationservice database entrystandard repair times knowledgeservice writing
Soft skills
communication skillscustomer service skillsinterpersonal skillsattention to detailprofessional demeanor
Certifications
High School DiplomaGED