Cowbell

Underwriter

• Perform underwriting support activities associated with information gathering and clearance of new business, renewals, and mid-term changes.
• Responsible for file documentation
• Sends requests for additional information as required for incomplete submissions
• Issuance policies as instructed by the Underwriter
• Management of the follow up and diarying of subjectivities
• Process and issue mid-term premium and non-premium bearing endorsement transaction
• Provides administrative support to the Underwriting Team as needed for special projects or assignments.
• You will learn the ins and outs of leveraging technology and data science as applied to risk management and risk selection.
• You will learn the intricacies and details of policy forms, wording and pricing of insurance policies.

Underwriting Associate

Manager

• Lead and develop a team of Renewal Account Executives to drive policy and premium retention.
• Own regional renewal strategy and prioritize the team’s book of business.
• Manage performance through clear goals, metrics, and accountability tied to retention outcomes.
• Set and maintain best practices for renewal execution.
• Foster a high-performance, collaborative retention-focused culture.

Renewals Manager

Platform Engineer

• Triage and troubleshoot user-reported issues to identify root causes and determine the most effective path to resolution.
• Investigate platform, workflow, and API-related issues beyond Level 1 support scope.
• Maintain clear, timely communication with stakeholders throughout the issue lifecycle.
• Own support tickets end-to-end, from intake through closure, using Jira Service Management and related tools.
• Drive timely resolution in alignment with established SLAs.
• Document findings, troubleshooting steps, and outcomes to support future issue resolution.
• Exercise judgment in determining when issues require escalation.
• Prepare high-quality escalation context, including reproduction steps, impact assessment, findings, and working hypotheses.
• Participate in incident response activities by supporting investigation, coordination, and stakeholder communication.
• Based on experience and assignment, drive daily production syncs by setting agendas, coordinating discussions, and tracking follow-ups.
• Facilitate alignment between business users, engineers, and other stakeholders during production issue review and resolution.
• Provide operational continuity to ensure production issues progress toward resolution efficiently.
• Validate fixes and configuration changes by reproducing issues, verifying expected behavior, and confirming resolution prior to closure.
• Partner with engineering and QA teams to ensure fixes address root causes and avoid regression.
• Build and maintain strong knowledge of the Cowbell Platform, including workflows, APIs, and system behavior.
• Contribute to Level 0–3 knowledge bases, incident documentation, and internal runbooks.
• Ensure documentation remains accurate and reflects current platform behavior and support practices.
• Collaborate closely with engineering, QA, product, and support teams to resolve issues and improve platform reliability.
• Participate in root cause analysis discussions and share operational insights to help prevent recurring issues.

Underwriting Associate

Renewals Manager

Platform Support Engineer II