Cowbell

General

• Lead and manage all phases of the incident response lifecycle — including scoping, containment, eradication, and recovery — across moderately complex, multi-system environments.
• Serve as the primary point of contact for Cowbell Claims Team, breach counsel, Incident Response providers, and policyholders throughout active engagements.
• Oversee the work of digital forensics and incident response providers, ensuring timely and accurate analysis of affected systems and environments.
• Identify and actively manage scope creep across concurrent engagements, maintaining project timelines and stakeholder alignment.
• Schedule, organize, and moderate the briefing of complex forensic findings into clear, actionable reporting tailored to technical, legal, and executive audiences.
• Operate with an understanding of Attorney-Client Privilege and Work Product Doctrine, ensuring appropriate handling of sensitive investigation materials in coordination with legal counsel.
• Collaborate cross-functionally with claims adjusters, underwriters, and external partners to support accurate incident documentation and coverage determinations.
• Contribute to the continuous improvement of Cowbell Resiliency Service’s incident response methodologies, playbooks, and tooling.

Incident Response Engagement – Lead

Claims Specialist

• Perform tasks such as coverage analysis and letter writing; investigation; incident response; evaluation; reserve adequacy and timeliness; diary maintenance; management of defense and coverage counsel; reinsurance reporting; and claim disposition.
• Proactively manage claims and litigation effectively while delivering outstanding customer service.
• Provide regular communication with customers, brokers, cross-functional departments.
• Claim presentations, both written and oral; obtain authority and/or formulate appropriate action plans on difficult claims.
• Market claim services and coordinate and participate in presentations to customers or potential.