Contribute to the development of a scalable operating model for "Full-Service Residences" and "Covivio to Share".
Lead the pre-opening phase of the Alexanderplatz project and ensure a successful operational go-live.
Build and recruit a full operational team (i.e., leasing, operations, community, promotion/marketing and administration) – define the structure and composition in close coordination with relevant stakeholders.
Implement and support product, pricing and service strategies to achieve commercial objectives by identifying relevant KPIs; monitor budgets and commercial performance (commercial responsibility).
Integrate, specify and optimize digital services for our residents (e.g., tenant app, PMS and back-office interfaces such as SAP).
Foster a strong community and customer experience culture (events, community management, customer journey).
Manage and coordinate internal and external service providers.
Provide regular reporting to relevant stakeholders at national and European levels.

Requirements

Several years of leadership experience in hospitality, serviced apartments, co-living or managed residential formats; experience in property management and in building new operating models.
Entrepreneurial, hands-on mindset combined with strategic and structural thinking (strategic builder profile).
Service- and customer-oriented mindset with a clear hospitality DNA.
Strong digital affinity and initial experience with tenant apps, PMS systems and digital customer journeys.
Excellent process and organizational skills – able to create structures and workflows from scratch.
Intercultural communication skills (German–French collaboration); fluent German and English required; French is an advantage.
Strong leadership and recruitment capabilities; proven track record in building and developing new teams.

Benefits

Responsibility for a high‑visibility landmark project at Alexanderplatz
Strong integration into an international Covivio environment with considerable decision-making authority
Modern working environment and attractive compensation
Opportunity to scale the concept further across Germany

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

property managementoperating modelsKPI monitoringbudget managementcommunity managementcustomer journey optimizationprocess creationworkflow developmentteam buildingdigital service integration

Soft Skills

leadershipentrepreneurial mindsetstrategic thinkingservice orientationcustomer orientationorganizational skillsintercultural communicationhands-on approachcommunity fosteringteam development