Covius

Account Manager

• Solve the client's business and technology challenges by utilizing deep understanding of the NTC mortgage services product suite
• Develop deep relationships within the client organization and build effective cross-functional teams across diverse stakeholder groups
• Provide high quality 'trusted advisor' advice to customers
• Manage programs/project performance from inception through deployment
• Collaborate with clients and our go-to-market teams to provide thought leadership in devising state-of-the art solutions
• Communicate and collaborate with senior leadership about client trends, business strategies and reporting
• Direct, coach and mentor direct reports
• Motivate with a positive approach and mentor department Leads.

Relationship Manager

Manager

• Oversee and lead the team responsible for resolving application and related issues for internal and external user communities across multiple business divisions.
• Provide support for pre-production and production enterprise systems, ensuring stability and reliability for all applications.
• Act as the primary escalation point for application support issues, ensuring incidents are triaged, owned, and driven to resolution.
• Lead critical incident bridges, including assessing and declaring severity levels (e.g., Sev.1), driving timely resolution decisions, and completing root-cause analysis (RCA).
• Collaborate with IT and Operational colleagues as well as external vendors to facilitate support, deployment, system maintenance, and incident resolution.
• Oversee the Application Support ticket queues ensuring proper triage, prioritization, assignment, and timely closure.
• Define and optimize ticketing workflows and automations (e.g., routing rules, alerts, integrations) to improve responsiveness, visibility, and reporting.
• Use dashboards and reports from ticketing and monitoring tools to identify trends, recurring issues, and opportunities for process and system improvements.
• Participate in and help structure the 24x7 on-call rotation
• Oversee the development and growth of the team including training, coaching, performance management etc.
• Perform other related duties as assigned.

Application Support Manager

Business Development Rep

• responsible for maintaining and building existing client relationships while pursuing and closing new business opportunities for their respective division(s) and product lines.
• review and conduct market research to identify partnership opportunities.
• lead our growth strategy and help achieve our development goals in collaboration with leaders across the organization while providing strategic advice to clients and internal stakeholders.
• manage a portfolio of clients; grow portfolio by prospecting for new clients and deepening relationships with existing clients.
• identify, recommend and promote products and solutions that will benefit the client in addition to the needs of the company.
• manage a disciplined marketing process by identifying steps/strategies necessary to effectively maintain and build relationships with clients and prospects.

Relationship Manager

Application Support Manager

VP, Business Development