Coviance

Customer Success Specialist

Coviance

full-time

Posted on:

Location Type: Hybrid

Location: West Des Moines • Iowa • United States

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About the role

  • Be the go-to support for customers via chat, email, and phone — responsive, knowledgeable, and reliable
  • Investigate, troubleshoot, and resolve customer issues with confidence and urgency
  • Educate customers on Coviance products and services so they feel informed and empowered
  • Track orders, monitor vendor turnaround times, and keep workflows on schedule
  • Complete internal audits, second-level reviews, and quality checks to ensure accuracy
  • Build and maintain strong relationships with vendor partners
  • Provide proactive order updates so customers always know what’s happening
  • Upload and manage documents across Coviance and vendor platforms
  • Complete orders, pricing, and updates directly in the platform
  • Manage order cancellations and clearly communicate next steps to customers and vendors
  • Identify integration or system issues and partner with internal teams to drive solutions

Requirements

  • Background in title insurance or mortgage lending (required)
  • Clear, confident communication — written and verbal
  • Strong math skills and exceptional attention to detail
  • Highly organized with the ability to manage multiple priorities at once
  • A self-starter who thrives working independently
  • Sharp problem-solving skills, especially under pressure
  • Analytical thinker with excellent judgment
  • Fast, accurate typing and data entry skills
  • A genuine passion for delivering standout customer experiences
  • Experience working in multiple systems at the same time
  • A forward-thinking mindset and comfort collaborating across teams
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
data entryorder managementinternal auditsquality checkstroubleshootingproblem-solvinganalytical thinkingmath skillsdocument managementcustomer support
Soft Skills
clear communicationconfident communicationattention to detailorganizational skillsself-starterindependent workrelationship buildingproactive communicationtime managementcollaboration