Coviance

Customer Success Manager

• Be the go-to support for customers via chat, email, and phone — responsive, knowledgeable, and reliable
• Investigate, troubleshoot, and resolve customer issues with confidence and urgency
• Educate customers on Coviance products and services so they feel informed and empowered
• Track orders, monitor vendor turnaround times, and keep workflows on schedule
• Complete internal audits, second-level reviews, and quality checks to ensure accuracy
• Build and maintain strong relationships with vendor partners
• Provide proactive order updates so customers always know what’s happening
• Upload and manage documents across Coviance and vendor platforms
• Complete orders, pricing, and updates directly in the platform
• Manage order cancellations and clearly communicate next steps to customers and vendors
• Identify integration or system issues and partner with internal teams to drive solutions

Customer Success Specialist