Covetrus

Client Relationship Team Manager

Covetrus

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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About the role

  • Leading, mentoring, and developing a team responsible for account management, outbound calling, e-commerce and customer engagement, establishing clear expectations and KPI’s and fostering a culture of customer excellence.
  • Overseeing an assigned territory of veterinary clinics by building relationships with key contacts to support retention and partnership longevity while monitoring account performance and identifying opportunities for growth.
  • Ensuring the effective execution of outbound calls promoting new products, offers and campaigns, partnering with Marketing to deliver consistent messaging.
  • Oversight of inbound overflow and outbound call activity in order to maintain strong customer relationships and ensure timely and accurate responses to customer queries.
  • Promotion of strong CRM and data discipline in account maintenance and administration.
  • Working closely with cross functional teams across warehouse, logistics, finance, and sales to deliver seamless operational support.

Requirements

  • Demonstrated leadership and coaching experience of customer facing teams either in customer service, account management or sales support.
  • Experience in building a team would be highly regarded.
  • Industry experience across animal health will be advantageous, as would experience within an environment of a high number of product SKU’s.
  • Experience in using CRM systems i.e. Salesforce.
  • Strong knowledge and experience with outbound promotions or marketing campaign support and the ability to identify growth opportunities and interpret account performance.
  • Superior analysis skills coupled with the ability to interpret and meaningfully present data.
Benefits
  • Generous discounts on our range of animal health food & enrichment products.
  • Access to Perkbox/Boost apps for discounts on everyday shopping & amazing health & wellbeing resources.
  • Additional leave benefits – annual birthday leave, paid parental leave, & the option to purchase additional leave.
  • Flexible hybrid Work From Home options & dog-friendly offices (select roles and locations).
  • Free 24/7 access to our Employee Assistance Program.
  • Reward & recognition through our quarterly Values Awards and our Service Anniversary Awards.
  • Professional development through our Leadership Development & Emerging Leadership courses.
  • Access to annual flu vaccinations.
  • Annual volunteer days.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementoutbound callingcustomer engagementKPI managementCRM systemsdata analysismarketing campaign supportproduct SKU management
Soft Skills
leadershipmentoringcoachingrelationship buildingcustomer excellenceteam buildingcommunication