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Manager

• Open onboarding cases: Monitor all cases; Check constantly the open cases; Follow up with the operational teams; Check with channel sales if action is pending with the candidate for support; For DDI/EDD cases follow up with regional leads for status update and check if you can speed up the process; Prioritize the cases where you were informed there is a pending deal.
• Incomplete onboarding cases: Check historical data of the companies that have not yet submitted their applications; Inform distributors/reseller on the right process to be followed (reactivation/onboarding); Check with Channel Sales if they are interested to onboard these companies; Send follow up/reminders to the candidates to submit their applications.
• Communication with Channel Sales: Submit for approval to channel sales team all the open onboarding cases; Provide weekly status report for onboarding cases to the geos; Inform on all Incomplete applications and ask for their feedback if they are interested to onboard these companies; Keep channel sales team constantly notified on priority onboardings;
• Communication with Distribution: Help distributors in identifying if a candidate should follow onboarding or re-activation process If needed, provide them with status reports for their referred candidates If needed, keep distributors informed on the progress of an onboarding they might be interested in If needed, help the distributor with guidelines for the referral and onboarding platform/process If needed, prepare and provide status updates on the Onboarding Program.
• Communication with Resellers Guide the resellers during the onboarding process if any roadblock is encountered; Monitor newly onboarded reseller activity (deal analysis report).

Case Manager, Spanish

• Define, manage, and evaluate business planning to ensure operational execution against defined strategic objectives
• Lead and partner with cross-functional teams to develop business planning and support data-driven models
• Prepare comprehensive implementation tactics, including execution plans and resource allocation plans
• Set business metrics (KPIs), evaluate actual performance, and make recommendations to business leaders
• Develop data-driven analyses to optimize resources and ensure financial value from business planning

Business Planning Manager – II

• Act as a business partner for the Networking Sales Organization within your scope, supporting the Leadership team & Field Sales
• Support Integration activities across a diverse range of workstreams and interactions with relevant teams and functions
• Lead complex data and business analyses to inform business planning, and identify recommendations and insights
• Enable sales compensation, quota setting and deployment processes aligned with the Networking business strategy
• Support the business with internal governance processes including Sales Forecasting; Demand Planning; Pipeline management etc.
• Research and use internal and external market data to identify key players with relevancy for the business planning and strategy
• Responsible for ensuring the effective implementation of operational processes, identifying and leveraging best practice in support of delivering the sales strategy
• Develop and nurture a culture of continuous improvement, teamwork and knowledge sharing across all relevant teams and functions
• Identify and build relationships with key players in each function both internal & external to EMEAL Networking business unit
• Become the operational interface into various other functions depending on the request at hand.

Business Planning Manager

Operations

• Monitor daily orders to ensure successful acceptance by marketplace partners, identifying and resolving any discrepancies or issues.
• Troubleshoot and resolve operational challenges such as rejected orders, cancellations, order recovery, returns, and payment-related issues.
• Act as the first point of contact for store production issues, ensuring timely escalation and collaboration with IT or relevant personnel to address system problems.
• Manage the B2C support mailbox, responding to external inquiries (partners and customers) and internal team requests efficiently and professionally.
• Provide timely and effective support to partners in processing orders, RMAs, and requests for additional information, ensuring smooth fulfillment and order management.
• Respond to customer inquiries regarding product requests, order status, and general support needs.
• Handle customer complaints with empathy and professionalism, ensuring satisfactory outcomes and escalating unresolved issues to management when necessary.
• Foster positive relationships with customers to enhance satisfaction and loyalty.
• Perform initial qualification of low-value leads to determine viability and potential for follow-up.
• Manage Purchase Request Motion workflows, ensuring timely and accurate execution.
• Regularly review the order queue to identify and resolve stuck orders, ensuring smooth transaction flow.
• Conduct analysis on rejected orders to identify trends, root causes, and areas for improvement.
• Work closely with IT teams to address system-related issues affecting store performance.
• Oversee customer billing processes and generate reports on store KPI performance, trends, and insights for internal stakeholders.

Case Manager, Spanish

Business Planning Manager – II

Business Planning Manager

Operations Specialist