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Support Engineer

• Quotation Management: Main point of contact on the configurations and quotations he/she manages (customer points of contact, sales and internal departments)
• Identifies specific requests and engages the appropriate teams to complete request (sales, presales, pricing, engineering)
• Assumes request ownership and proactive follow-up until completion of request with all internal departments involved
• Manages commit date and provide visibility/transparency of request status (proactive communication)
• Has the ability to prioritize requests based on criticality, business impact and customer satisfaction.
• Manages high value, complex, multi-year projects with highly complex configurations
• Perform non-standard account specific activities
• Maintains up to date all knowledge on processes, tools, products and nesting capabilities (including products newly introduced)
• Has a deep understanding on solution offering (customer site knowledge, understands what is the need of the customer, has a basic understanding of supply chain capabilities, ensures solutions meet customer requirements, provides alternative solutions in case of availability issues)
• Offers proactive advice on product offering and catalogue setup and maintenance (identify gaps in initial request, cabling, PDU, racking, alternatives for better margin/performance)
• Is available to join customer meetings for technical consultancy, virtually or face to face for specific situations
• Engages Techub/pre-sales in the right cases and is able to solve technical aspects not part of pre-sales activity
• Is responsible for establishing and maintaining working partnerships with customers - both internal and external
• Works closely with sales and/or customer to ensure alignment on configuration needs
• Acts as one contact point for Sales for queries gets a reliable timeframe when he/she will get the final answer/task resolved and appropriate updates / intermediate status updates of the request until resolve

Technical Sales Support – Quotation