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Operations

• Monitor daily orders to ensure successful acceptance by marketplace partners, identifying and resolving any discrepancies or issues
• Troubleshoot and resolve operational challenges such as rejected orders, cancellations, order recovery, returns, and payment-related issues
• Act as the first point of contact for store production issues, ensuring timely escalation and collaboration with IT or relevant personnel to address system problems
• Manage the B2C support mailbox, responding to external inquiries (partners and customers) and internal team requests efficiently and professionally
• Provide timely and effective support to partners in processing orders, RMAs, and requests for additional information, ensuring smooth fulfillment and order management
• Respond to customer inquiries regarding product requests, order status, and general support needs
• Foster positive relationships with customers to enhance satisfaction and loyalty
• Conduct analysis on rejected orders to identify trends, root causes, and areas for improvement
• Collaborate with team members, partners, and management to ensure alignment on operational priorities

EMEA Operations Specialist

Accountant

• Ensures the accounting records of the purchase invoices and the verification of the accuracy of the accounting records in line with the related supporting documents
• Ensures the verification and accounting records (if applicable) of sales invoices, e-invoice reconciliations, e-VAT
• Ensures the accounting of fixed assets in line with local, fiscal and group requirements.
• Preparation of information and active support for the annual inventory and financial audit activity
• Ensures the verification of the records of relations with third parties (payment training, collection allocation training, reconciliations)
• Preparation of the information necessary for SAFT, D394, Intrastat reporting and reconciliation
• Reconciliation of balances of accounting accounts according to the requirements of the group
• Preparation of monthly, quarterly, annual statistical reports
• Ensures the verification of the accounting records according to the group rules (e.g., reclassifications according to the USGAAP accounting principles), operational support during the month closings and preparation of specific reports according to the group rules

Manager

• Open BP onboarding cases: Monitor all cases; Check constantly the open cases; Follow up with the operational teams; Check with channel sales if action is pending with the candidate for support; For DDI/EDD cases follow up with regional leads for status update and check if you can speed up the process; Prioritize the cases where you were informed there is a pending deal.
• Incomplete BP onboarding cases: Check historical data of the companies that have not yet submitted their applications; Inform distributors/reseller on the right process to be followed (reactivation/onboarding); Check with Channel Sales if they are interested to onboard these companies; Send follow up/reminders to the candidates to submit their applications.
• Communication with Channel Sales: Submit for approval to channel sales team all the open onboarding cases; Provide weekly status report for onboarding cases to the geos; Inform on all new distributors and HPE internal referrals; Inform on all Incomplete applications and ask for their feedback if they are interested to onboard these companies; Keep channel sales team constantly notified on priority onboardings; Guide iPBM / DBM on applicable scenarios; Prepare and provide Onboarding business analytics; Regular meetings with geo contacts to provide updates on the Onboarding Program status; Refresh trainings.
• Communication with Distribution: Help distributors in identifying if a candidate should follow onboarding or re-activation process If needed, provide them with status reports for their referred candidates If needed, keep distributors informed on the progress of an onboarding they might be interested in If needed, help the distributor with guidelines for the referral and onboarding platform/process If needed, prepare and provide status updates on the Onboarding Program. Create awareness and drive referral submission rate increase, referral rate increase, activation rate increase, reduce time from onboarding completion to first transaction to less than 60 days Refresh trainings
• Communication with Resellers: Guide the resellers during the onboarding process if any roadblock is encountered; Guide the resellers to follow the correct process: re-activation or new onboarding; If needed, follow up with resellers on the correct documentation required for onboarding; Monitor newly onboarded reseller activity (deal analysis report).

Case Manager, Partner Onboarding – Spanish

• Open BP onboarding cases: Monitor all cases; Check constantly the open cases; Follow up with the operational teams; Check with channel sales if action is pending with the candidate for support; For DDI/EDD cases follow up with regional leads for status update and check if you can speed up the process; Prioritize the cases where you were informed there is a pending deal. Incomplete BP onboarding cases: Check historical data of the companies that have not yet submitted their applications; Inform distributors/reseller on the right process to be followed (reactivation/onboarding); Check with Channel Sales if they are interested to onboard these companies; Send follow up/reminders to the candidates to submit their applications. Communication with Channel Sales: Submit for approval to channel sales team all the open onboarding cases; Provide weekly status report for onboarding cases to the geos; Inform on all new distributors and HPE internal referrals; Inform on all Incomplete applications and ask for their feedback if they are interested to onboard these companies; Keep channel sales team constantly notified on priority onboardings; Guide iPBM / DBM on applicable scenarios; Prepare and provide Onboarding business analytics; Regular meetings with geo contacts to provide updates on the Onboarding Program status; Refresh trainings; Communication with Distribution: Help distributors in identifying if a candidate should follow onboarding or re-activation process If needed, provide them with status reports for their referred candidates If needed, keep distributors informed on the progress of an onboarding they might be interested in If needed, help the distributor with guidelines for the referral and onboarding platform/process If needed, prepare and provide status updates on the Onboarding Program. Create awareness and drive referral submission rate increase, referral rate increase, activation rate increase, reduce time from onboarding completion to first transaction to less than 60 days Refresh trainings Communication with Resellers Guide the resellers during the onboarding process if any roadblock is encountered; Guide the resellers to follow the correct process: re-activation or new onboarding; If needed, follow up with resellers on the correct documentation required for onboarding; Monitor newly onboarded reseller activity (deal analysis report).