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Technical Sales Support – Quotation
coverletter.techTechnical Sales Support responsible for quotation management and customer engagements in a hybrid work setting. Collaborating with sales and technical teams to address customer needs in Bucharest, Romania.
About the role
Key responsibilities & impact- Quotation Management: Main point of contact on the configurations and quotations he/she manages (customer points of contact, sales and internal departments)
- Identifies specific requests and engages the appropriate teams to complete request (sales, presales, pricing, engineering)
- Assumes request ownership and proactive follow-up until completion of request with all internal departments involved
- Manages commit date and provide visibility/transparency of request status (proactive communication)
- Has the ability to prioritize requests based on criticality, business impact and customer satisfaction.
- Manages high value, complex, multi-year projects with highly complex configurations
- Perform non-standard account specific activities
- Maintains up to date all knowledge on processes, tools, products and nesting capabilities (including products newly introduced)
- Has a deep understanding on solution offering (customer site knowledge, understands what is the need of the customer, has a basic understanding of supply chain capabilities, ensures solutions meet customer requirements, provides alternative solutions in case of availability issues)
- Offers proactive advice on product offering and catalogue setup and maintenance (identify gaps in initial request, cabling, PDU, racking, alternatives for better margin/performance)
- Is available to join customer meetings for technical consultancy, virtually or face to face for specific situations
- Engages Techub/pre-sales in the right cases and is able to solve technical aspects not part of pre-sales activity
- Is responsible for establishing and maintaining working partnerships with customers - both internal and external
- Works closely with sales and/or customer to ensure alignment on configuration needs
- Acts as one contact point for Sales for queries gets a reliable timeframe when he/she will get the final answer/task resolved and appropriate updates / intermediate status updates of the request until resolve
Requirements
What you’ll need- Experience in the technical field is a plus.
- University/high-school studies (Computer Science or Electrical Engineering preferred);
- Minimum two years experience in Operations;
- Fluent English knowledge;
- Advanced communication skills (good questioning and listening skills);
- Ability to engage in discussions with external customer contacts regarding the quoting process but as well on technical matters related to the specific portfolio;
- Ability to learn quickly;
- Flexibility in adapting to non-standard requests;
- Ability to work under time pressure and to meet high expectations of the account team and the customer;
- Flexibility to adapt to a multi-cultural virtual account team
- Please note that this is a technical role and hardware knowledge is required.
Benefits
Comp & perks- Health subscription
- Meal Tickets
- Paid leaves: 24 days / year
- Bookster subscription
- Worldclass preferential subscription
- Instant access to salary
- Remote work compensation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technical KnowledgeProject ManagementQuotation ProcessConfiguration ManagementSupply Chain Understanding
Soft Skills
FlexibilityAbility to Learn QuicklyGood Questioning SkillsListening SkillsAbility to Work Under Time Pressure