Technical Support Analyst II – Production Support
Remote Recruitment
ServiceNow
Junior Integration Support Engineer – Fully Remote
CoverGo | Insurtech
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇸 Spain
Visit company websiteJob Level
Junior
Tech Stack
GraphQLJavaJavaScript.NETNode.js
About the role
- Set up and maintain partner-specific API sample collections in tools such as Postman and GraphQL Playground
- Analyze third-party REST and GraphQL APIs as part of the discovery process for new integrations
- Adjust API request/response payloads to align with evolving product features or partner-specific requirements
- Perform regular validation of new and existing product APIs to ensure functionality and quality
- Create and maintain clear, field-level API documentation for both internal and partner use
- Develop and maintain workflow diagrams and charts (e.g., using Mermaid) to illustrate integration processes and data flows
- Assist in reproducing and investigating technical issues reported by partners
- Prepare test data and scenarios to support solution design and analysis activities
- Support the technical setup and preparation for client-facing product demonstrations
- Coordinate user access requests and the setup of service accounts for integrations
- Track the status of technical user stories and tasks in Jira to provide updates for client meetings
- Follow up with internal teams (Product, Engineering) on action items to gather information for the Solutions Architect
Requirements
- Familiarity with at least one programming language (Node.js, .NET, JavaScript, or Java)
- Basic knowledge of API concepts (REST, GraphQL)
- Hands-on experience with API client tools such as Postman
- Detail-oriented and systematic approach to problem-solving
- Strong organizational and communication skills
- Ability and eagerness to learn new technical concepts quickly
Benefits
- Competitive remuneration package
- 15 Days Annual Leave
- Annual Performance Bonus
- Health Insurance
- Remote Work Allowance
- Anniversary Bonus
- Company activities and events
- Learning and development plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Node.js.NETJavaScriptJavaAPI conceptsRESTGraphQLAPI documentationworkflow diagramstest data preparation
Soft skills
detail-orientedsystematic problem-solvingstrong organizational skillscommunication skillseagerness to learn
