CoverGo | Insurtech

Product Designer

• Lead the design process from conceptualization to implementation, ensuring high-quality designs and user-centered experiences
• Collaborate with cross-functional teams to gather requirements, define product vision, and drive design decisions
• Create wireframes, prototypes, and user flows to communicate design ideas and concepts
• Conduct user research and usability testing to validate design decisions
• Listen, observe and understand the pain points and root causes. Know and empathize with every customer thoroughly. Care to help ease the burden of others
• Propose best long-term solutions and deliver value ASAP.
• Understand all active flows for every offering, on all interfaces

Senior Product Designer, UX/UI

Backend Engineer

• Triage and troubleshoot support issues, when required escalate to project or product engineering teams.
• Analyze system behavior using observability tools—logs, metrics, tracing—to diagnose root causes of incidents in distributed systems.
• Debug application code (primarily in .NET or NodeJS) and, when required, contribute fixes or code-level solutions.
• Take ownership of technical issues by directly investigating and resolving problems at the code level, including identifying root causes and implementing fixes when necessary.
• Work closely with our technical stack (AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo Atlas, PostgreSQL) and our platform languages (.NET, NodeJS, Java).
• Configure enterprise monitoring solutions.
• Conduct thorough post-incident reviews to identify root causes and implement preventive measures.
• Automate support needs, develop runbooks, improve and maintain support tools.
• Participate in infrastructure capacity planning, demand forecasting, software performance analysis and systems tuning.
• Understand our product offerings and continuously look for ways to improve the engineering support experience and platform engineering tooling.
• Participate in R&D / explorations / automation with AI.
• Help define and drive adoption of KPIs such as CSAT, NPS, resolution time, and first contact resolution.
• Participate in strategic discussions around customer lifecycle, retention, and satisfaction.
• Provide support coverage during the fixed late shift (3:00 AM - 12:00 PM Vietnam Time).

Full Stack Engineer – .Net, Support & Observability Focus

Solutions Engineer

• Engage with clients to understand their requirements and advise on appropriate solution architectures
• Collaborate with Product Managers to ensure alignment between client needs and solution design
• Work closely with Delivery Managers to oversee the architecture approach during solution deployment
• Explore a range of possibilities and creative alternatives to identify the most effective solutions
• Ensure that designed solutions are implemented in accordance with client expectations and company standards
• Assist in identifying, specifying, and selecting off-the-shelf components to meet client needs
• Provide ongoing support and guidance to clients throughout the implementation process
• Maintain awareness of industry trends and emerging technologies to continuously improve solutions

Solutions Architect – Insurance

Business Analyst

• Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution
• Plan and design simple to semi-complex business processes and system modifications
• Make recommendations to improve and support business activities
• Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties
• Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design
• Develop business requirements documents/user stories to support the required modifications
• May plan, allocate and monitor work of other business analysts
• Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills
• Assist in providing time estimates for project related tasks
• Aid in updating process and procedural documentation
• Develop basic understanding of technical development cycle of mobile application or web portals
• Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc.
• Any other task that may be assigned

Senior Business Analyst – Health Insurance

Recruitment

• Assist with recruitment activities, such as posting job ads, screening resumes, and scheduling interviews
• Support the onboarding process for new hires
• Assist with HR administrative tasks, including but not limited to maintaining employee records and updating HR databases
• Organize employee engagement initiatives and events
• Contribute to HR projects and process improvements
• Provide general HR support as needed

Senior Product Designer, UX/UI

Senior Product Designer, UX/UI

Full Stack Engineer – .Net, Support & Observability Focus

Solutions Architect – Insurance

Senior Business Analyst – Health Insurance

Senior Business Analyst – Health Insurance

Recruitment Intern

Solutions Architect – Insurance

Solutions Architect – Insurance

Solutions Architect – Insurance