Senior Full Stack Engineer – Support, Observability

Senior Full Stack Engineer focusing on support and observability at CoverGo, enhancing customer experience in the insurtech sector.

Posted 7/9/2026full-timeRemote • 🇻🇳 VietnamSeniorWebsite

Tools & technologies

AWSAzureCloudDistributed SystemsGoogle Cloud PlatformJavaJavaScriptKubernetes.NETNode.jsPostgresReactSwitchingTerraformVue.js

Key responsibilities & impact

Triage and troubleshoot support issues, when required escalate to project or product engineering teams.
Analyze system behavior using observability tools—logs, metrics, tracing—to diagnose root causes of incidents in distributed systems.
Debug application code (primarily in .NET or NodeJS) and, when required, contribute fixes or code-level solutions.
Take ownership of technical issues by directly investigating and resolving problems at the code level, including identifying root causes and implementing fixes when necessary.
Work closely with our technical stack (AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo Atlas, PostgreSQL) and our platform languages (.NET, NodeJS, Java).
Configure enterprise monitoring solutions.
Conduct thorough post-incident reviews to identify root causes and implement preventive measures.
Automate support needs, develop runbooks, improve and maintain support tools.
Participate in infrastructure capacity planning, demand forecasting, software performance analysis and systems tuning.
Understand our product offerings and continuously look for ways to improve the engineering support experience and platform engineering tooling.
Participate in R&D / explorations / automation with AI.
Help define and drive adoption of KPIs such as CSAT, NPS, resolution time, and first contact resolution.
Participate in strategic discussions around customer lifecycle, retention, and satisfaction.

What you’ll need

At least 5 years of experience in support or full stack engineering with a strong focus on delivery, observability, and cloud technologies.
Strong hands-on experience in software development with modern technologies such as .NET, and React or Vue.js.
Distributed Systems Troubleshooting: Proven track record of diagnosing and resolving complex issues in distributed systems.
Observability and Monitoring Tools: Experience in utilizing observability platforms for metrics, logs, and tracing to pinpoint root causes in microservice architectures.
Exceptional problem-solving skills and ability to take ownership of customer issues through to resolution.
Strong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams.
Fluent in English; additional language skills are a plus.
A customer-first mindset—empathetic, responsive, and solutions-driven.
A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
Being adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.

Comp & perks

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Hard Skills & Tools

.NETNodeJSReactVue.jsKubernetesTerraformMongo AtlasPostgreSQLDebuggingAutomation

Soft Skills

Problem-SolvingCustomer-First MindsetInterpersonal SkillsEagerness To HelpContext Switching