Covercraft

Customer Support

• Deliver an exceptional customer experience through phone, email, chat, and other communication channels.
• Assist customers with product information, order placement, order management, returns, warranties, and general inquiries.
• Manage inbound and outbound customer communications in a professional and timely manner.
• Maintain accurate customer, order, return, and warranty records through data entry and documentation.
• Research and resolve customer concerns, order issues, shipping inquiries, and product-related questions.
• Collaborate with internal departments to ensure timely and accurate resolution of customer needs.
• Follow company policies, procedures, and service standards.
• Demonstrate strong problem-solving skills and sound judgment when resolving customer concerns.
• Effectively prioritize workload, manage multiple tasks, and adapt to changing business needs.
• Participate in ongoing training and development to maintain product, process, and system knowledge.
• Maintain professionalism and confidentiality in all customer and company communications.
• Demonstrates reliability, accountability, and consistent attendance.

Customer Service Specialist

Customer Service Team Member

Procurement

• Develop and execute global sourcing and category strategies
• Lead RFQs, supplier negotiations, and contract discussions
• Identify and deliver cost savings and cost avoidance opportunities
• Build and manage strategic supplier relationships
• Monitor supplier performance using scorecards and business reviews
• Drive supplier consolidation and rationalization initiatives
• Develop risk mitigation and dual-sourcing strategies
• Ensure supplier compliance with regulatory and OEM requirements
• Maintain supplier data and governance within SAP or ERP systems
• Prepare procurement reports and communicate results to leadership

Customer Service Specialist

Customer Service Team Member

Purchasing Manager