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Customer Service Team Member
CovercraftCustomer Service Team Member providing support and solutions through phone and email at Covercraft. Collaborating across departments while ensuring excellent customer experience and problem resolution.
About the role
Key responsibilities & impact- Deliver an exceptional customer experience through phone, email, chat, and other communication channels.
- Assist customers with product information, order placement, order management, returns, warranties, and general inquiries.
- Manage inbound and outbound customer communications in a professional and timely manner.
- Maintain accurate customer, order, return, and warranty records through data entry and documentation.
- Research and resolve customer concerns, order issues, shipping inquiries, and product-related questions.
- Collaborate with internal departments to ensure timely and accurate resolution of customer needs.
- Follow company policies, procedures, and service standards.
- Demonstrate strong problem-solving skills and sound judgment when resolving customer concerns.
- Effectively prioritize workload, manage multiple tasks, and adapt to changing business needs.
- Participate in ongoing training and development to maintain product, process, and system knowledge.
- Maintain professionalism and confidentiality in all customer and company communications.
- Demonstrates reliability, accountability, and consistent attendance.
Requirements
What you’ll need- Previous customer service, administrative, or related experience preferred.
- Strong written and verbal communication skills.
- Ability to work independently, manage time effectively, and remain productive in a remote environment.
- Ability to maintain a professional work environment and protect confidential customer and company information.
- Must be available, dependable, and actively engaged during scheduled work hours.
- Strong organizational, problem-solving, and attention-to-detail skills.
- Strong computer skills with the ability to learn and navigate multiple systems and applications.
- Reliable high-speed internet connection capable of supporting phone, video, and business applications.
- Dedicated workspace free from excessive noise and distractions during scheduled work hours.
- Ability to attend virtual meetings, training sessions, and team collaboration activities as required.
- Must have 20/20 vision or correction to 20/20.
- Ability to sit for entire shift.
Benefits
Comp & perks- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with Company Match
- Supplemental Voluntary Benefits, including Short-Term and Long Term Disability, Life, Hospital Insurance, Critical Illness Insurance and Accident Insurance
- Generous Paid Time Off (PTO) Program with the ability to earn up to 80 hours during your first year of employment
- 120 hours in your second year
- Paid Holidays
- Paid Bereavement Leave
- Flexible Spending Account (FSA)
- HSA Account
- Career Growth and Advancement Opportunities
- Educational Tuition Reimbursement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data EntryOrder ManagementProduct KnowledgeDocumentationTime Management
Soft Skills
Verbal Communication SkillsReliabilityAccountabilityAttention to DetailProfessionalism