CoVantage Credit Union

Translator

• Provide exceptional service by supporting bilingual members through in-person, phone, and digital interactions
• Interpret conversations, assist with accounts, and ensure every member feels understood, confident, and valued
• Answer questions and guide members through financial solutions
• Serve as an interpreter between credit union employee and bilingual members
• Provide assistance to online, mobile, and phone banking users by resetting passwords or unlocking accounts
• Address bill pay inquiries and resolutions, assist with cross account access, and verification of deposits
• Perform all job functions with a high degree of accuracy, efficiency and professionalism
• Find a successful balance between achieving individual productivity, job performance, and service goals

Interpreter Virtual Specialist