Partner with district and school clients for onboarding and ongoing technical assistance
Serve as a tech support partner to Coursemojo teams
Develop and manage project workplans
Create and maintain knowledge base articles
Own coordination with district IT teams
Conduct systematic QA/QC of learning activities
Run prompt experiments initiated by senior leadership
Build and maintain dashboards surfacing CX metrics
Proactively identify opportunities in data
Participate in special projects as needed

Requirements

Bachelor’s degree in any field
2–5 years of post-collegiate experience in operations, project management, technical customer support, data analytics, or a related analytical function
Exceptional attention to detail
Process-oriented mindset
Clear and concise communication skills
Strong data acumen
Technical proficiency and ability to master new software quickly
Hands-on work experience with LLMs
Working knowledge of Tableau or similar BI tools
Familiarity with project management tools such as JIRA
Eager to learn to innovate with AI

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analyticsproject managementtechnical customer supportLLMsTableauBI toolsQA/QCdata acumensoftware proficiencydashboard creation

Soft Skills

attention to detailprocess-oriented mindsetcommunication skillsproblem-solvinginnovationcollaborationadaptabilityproactive identificationorganizational skillsteam coordination