Coursemojo

Customer Support

• Partner with district and school clients for onboarding and ongoing technical assistance
• Serve as a tech support partner to Coursemojo teams
• Develop and manage project workplans
• Create and maintain knowledge base articles
• Own coordination with district IT teams
• Conduct systematic QA/QC of learning activities
• Run prompt experiments initiated by senior leadership
• Build and maintain dashboards surfacing CX metrics
• Proactively identify opportunities in data
• Participate in special projects as needed

Senior Associate, Customer Experience & Analytics